Trelx · Evidence Queue
All Calls
250 calls · 245 analyzed · 25 with failures · 29 total flags
Call summary
Agent
Duration
Status
Top issue
Ended
No summary
4cd552aa-57c5-4acd-9f18-21d02c206566
Cold Outreach
1:24
Skip
—
hangup→
Joe Kusters engaged with the cold outreach call and requested more information about imported cars, including taxes and charges, and agreed to be connected with a sales executive.
c3eb7cdb-8671-47c5-9dc4-17c850c10a4a
Cold Outreach
1:30
⚠ 1 error
Accepted unclear audio
hangup→
Customer engaged briefly but became unresponsive during the call.
3fb3d2d3-4373-4f93-9777-f0a2bbfbb4f4
Cold Outreach
1:00
⚠ 1 error
Language mismatch
hangup→
No summary
21de1d12-0fcd-4508-b759-5bd4c704bd62
Cold Outreach
0:48
Skip
—
hangup→
No summary
3b95f7cb-1296-47b2-bd12-a5fbbdf25b4b
Cold Outreach
1:18
Skip
—
hangup→
No summary
7d18e5c9-6de8-4cb4-9e1c-dc1ee65e5cdc
Cold Outreach
0:54
✓ Clean
Clean
hangup→
No summary
8e1cd453-aabe-4d16-b425-d89d48c88a69
Cold Outreach
1:48
✓ Clean
Clean
hangup→
No summary
a488e2a2-d11b-4c84-86bd-8dab632a64e2
Cold Outreach
1:42
Skip
—
hangup→
No summary
4dbaf587-24dc-44a4-99ec-1bd00733d542
Cold Outreach
0:48
Skip
—
hangup→
The call was disconnected after the customer provided their name as John.
95c8b8ee-fe6b-4f31-93e0-f46dd60be4c1
Cold Outreach
1:06
✓ Clean
Clean
agent_hangup→
The caller responded with 'ça va' but the call ended before any meaningful conversation could take place.
f8e79acc-d168-4e31-a5fa-8671efd3aa86
Edifice Properties
0:42
✓ Clean
Clean
hangup→
The caller had difficulty understanding English and the call ended without any meaningful conversation about properties.
4ef8f57f-1e4d-4c31-b4a7-b510218eb349
Edifice Properties
1:06
✓ Clean
Clean
hangup→
The caller repeatedly said 'Kampala, Uganda' and 'English' but did not ask any specific questions about properties.
0141a295-34bc-4a09-bb86-3ac397372514
Edifice Properties
8:18
✓ Clean
Clean
hangup→
The call consisted of unclear communication with the caller, making it impossible to understand their request or provide assistance.
a59f3d1e-5887-4058-bf6b-fc9f73fa0c2a
Edifice Properties
1:06
✓ Clean
Clean
hangup→
The caller identified himself as Justin but the call ended before any business discussion could take place.
c84493b4-2a21-4b5f-808f-5a2e38e9148a
Edifice Properties
1:12
✓ Clean
Clean
hangup→
The caller responded with 'okay' but the call ended before any meaningful conversation could take place.
9fa156d5-eb07-453a-82ab-d2c62a978601
Edifice Properties
0:30
✓ Clean
Clean
hangup→
Caller initially confused about receiving a call became interested in Edifice Properties and scheduled a site visit for Sunday at 3:00 PM.
61c2caa1-e049-408d-9954-cd8aea8c0d9f
Edifice Properties
6:12
✓ Clean
Clean
agent_hangup→
Paul called to complain about receiving repeated calls from Edifice Properties over two days and requested to be removed from the calling list.
dfcd6e84-507e-4daf-97ba-81fe81681ab3
Edifice Properties
1:12
✓ Clean
Clean
hangup→
The call ended abruptly after the initial cold outreach greeting without any customer engagement.
8ed5374f-396a-42c7-ad90-33be5a2c7fb9
Cold Outreach
0:30
✓ Clean
Clean
hangup→
Customer responded in an unsupported language during a cold outreach call, leading to a quick disconnection.
2c34fc2c-e243-40d5-a3af-5d1c27be9ab5
Cold Outreach
1:06
✓ Clean
Clean
agent_hangup→
Andrew engaged with the cold outreach call but was non-committal, asking for a callback instead of scheduling a visit.
261703c4-d80b-4ccb-b51a-b014c716b06e
Cold Outreach
2:54
✓ Clean
Clean
hangup→
Candy Wabwire expressed interest in a 3-bedroom dream home in Bukoto with a 53M UGX budget over 3-6 months, requested email details on payment plans after learning prices were higher.
0e4ccf6b-f8f0-4a52-b1c2-acec41a9666c
Cold Outreach
3:36
✓ Clean
Clean
hangup→
Six engaged minimally with Edifice Properties' cold outreach, showing slight interest in Muyenga location but providing limited responses to qualification questions.
5356f7b3-ad9e-4da6-9c00-5b4a497d6afe
Cold Outreach
1:54
✓ Clean
Clean
agent_hangup→
Customer expressed interest in real estate but specifically wanted a project in Kulambiro, which is not currently available.
69102cf2-dd02-4d51-880c-631099c71291
Cold Outreach
3:36
✓ Clean
Clean
agent_hangup→
Customer expressed initial interest in Edifice Properties' real estate offerings and the free TV promotion.
3441555a-f603-4db1-8e34-ed88878a68e2
Cold Outreach
0:30
✓ Clean
Clean
hangup→
Godwin engaged with the cold outreach call and requested more information about Edifice Properties.
ab57e22f-b657-4b82-8c68-171fe19a9128
Cold Outreach
0:30
✓ Clean
Clean
hangup→
Lutalo Allen engaged with a cold outreach call about Edifice Properties' 3-bedroom apartments, showing interest in the Muyenga property at $122,000.
e96be776-022b-4876-badf-8e2a8b7971e3
Cold Outreach
4:36
✓ Clean
Clean
agent_hangup→
Bonita engaged with the cold outreach call, expressed interest in finding her dream home, and mentioned Muyenga as her preferred location before the call ended.
0e004956-ea4c-4c1c-8777-2ce5e90d575d
Cold Outreach
2:00
✓ Clean
Clean
hangup→
Customer declined cold outreach call due to being busy and not interested.
80f5b145-790b-4551-ab68-5c3055bd2260
Cold Outreach
0:36
✓ Clean
Clean
agent_hangup→
Customer declined the cold outreach call immediately.
47851364-b734-48ee-94bd-2327e23e855d
Cold Outreach
0:30
✓ Clean
Clean
hangup→
Customer immediately declined interest in the real estate offering and disengaged from the call.
58b9c6b2-842e-4b13-be51-490e111a33b1
Cold Outreach
0:36
✓ Clean
Clean
agent_hangup→
Mo engaged briefly but declined due to financial constraints and other commitments.
f9f5794d-827c-4e93-baae-ff9481e65cf5
Cold Outreach
2:00
✓ Clean
Clean
agent_hangup→
The customer answered the call but did not engage with the cold outreach.
14f917b6-ed87-4fbb-a8de-5a286324c3fa
Cold Outreach
0:36
✓ Clean
Clean
hangup→
The customer responded with unclear audio during the cold outreach call.
7bb3d58d-945c-4a57-9264-89a49e30ca6d
Cold Outreach
0:30
✓ Clean
Clean
hangup→
Morine called about receiving a brochure for Kulambiro investment properties that wasn't sent yesterday.
0d320aed-6c58-4968-9a5b-84b2439b6693
Cold Outreach
3:06
✓ Clean
Clean
hangup→
Customer immediately declined interest in Edifice Properties real estate services during cold outreach.
f86941e5-de74-4663-87a9-997df8b28fc7
Cold Outreach
0:42
✓ Clean
Clean
agent_hangup→
The call ended without any meaningful conversation - the caller only said hello and disconnected.
f24143b0-c4d6-418f-bbc7-d7b830c31db7
Edifice Properties
0:30
✓ Clean
Clean
hangup→
The call ended abruptly after the initial greeting with no substantive conversation.
0e1cca7e-b524-45e2-b686-96accbbbd581
Edifice Properties
0:42
✓ Clean
Clean
hangup→
Customer declined to engage with the cold outreach call and requested information be sent on WhatsApp instead.
347d2a95-d5aa-4eff-b4a2-069c0de46ada
Cold Outreach
0:42
✓ Clean
Clean
agent_hangup→
Moses engaged with the cold outreach call, expressed interest in properties near Kololo, and requested WhatsApp updates on future projects.
4314e9a0-b717-4705-b97b-d98db059e1ac
Cold Outreach
4:24
✓ Clean
Clean
hangup→
Customer engaged briefly with cold outreach but provided minimal information before call ended.
75c239d6-b4b2-4c1d-b92f-fd503be4f861
Cold Outreach
0:54
✓ Clean
Clean
hangup→
Customer received cold outreach call but declined to engage, requesting to call back instead.
524460e9-85a4-4e50-96d2-43a8e2f0b19f
Cold Outreach
1:00
✓ Clean
Clean
agent_hangup→
Customer immediately declined interest in Edifice Properties' real estate offerings during cold outreach.
279701c5-81a9-4fdb-ba6a-7ad98851e07e
Cold Outreach
0:48
✓ Clean
Clean
agent_hangup→
Customer declined to engage with cold outreach call from Edifice Properties.
264cbabe-4251-44f7-9a96-56f4d27aaca8
Cold Outreach
1:06
✓ Clean
Clean
agent_hangup→
Customer received a cold outreach call from Edifice Properties and immediately declined interest in real estate services.
08248892-4052-438f-bb73-5a4953a0d1d2
Cold Outreach
0:42
✓ Clean
Clean
agent_hangup→
The customer requested a callback after a brief initial engagement with the cold outreach call.
3e4113c6-2fe7-4cad-b7a4-4836d01ce7aa
Cold Outreach
1:00
✓ Clean
Clean
hangup→
The call was not answered as there was no response from the customer.
14aa0e90-d40b-47c8-87f9-900a21b24539
Cold Outreach
0:48
🔴 1 error
Wrong call flow
agent_hangup→
The call ended immediately after the cold outreach opening without any customer engagement.
d841e4c1-0fb8-41be-9b21-fb75d060937b
Cold Outreach
0:36
✓ Clean
Clean
hangup→
Donald expressed interest in rent-to-own one-bedroom apartments and requested specific details on available units and arrangements.
3a4482b0-955b-411d-859c-0f111daac68e
Cold Outreach
3:36
✓ Clean
Clean
agent_hangup→
Karima Richards engaged with the cold outreach call, expressed interest in a 2-bedroom apartment in Kulambiro, and requested a callback after securing funds.
5081b31d-192f-4de3-9877-ea2edc3de96b
Cold Outreach
2:54
✓ Clean
Clean
hangup→
Customer engaged briefly with the cold outreach but the call ended before completing the conversation.
69c81351-2a9d-4a38-9f6e-4137620713d5
Cold Outreach
0:36
✓ Clean
Clean
hangup→
Customer immediately declined interest in Edifice Properties' real estate offerings during cold outreach.
dff99498-b111-4bd5-8bfe-eba828a91bbe
Cold Outreach
0:54
✓ Clean
Clean
agent_hangup→
The customer briefly acknowledged the call with 'okay' but did not engage further or provide their name.
7b922573-72e2-4aaa-9733-286793b95c7d
Cold Outreach
0:42
⚠ 1 error
Ignored objection
hangup→
Customer was not interested and asked how we got their number.
a5cf0c30-918a-4c9b-9f9d-e0baedf92c85
Cold Outreach
1:12
✓ Clean
Clean
hangup→
Customer declined the cold outreach call from Edifice Properties, showing no interest in learning about real estate offerings.
7117af9f-e208-40a7-8df6-ffc020fa9228
Cold Outreach
1:00
✓ Clean
Clean
agent_hangup→
Justo engaged briefly with the cold outreach call but disconnected before providing any substantive information about his real estate needs.
363fea7e-ae6f-436c-95fc-a88d05468a73
Cold Outreach
1:06
🔴 3 errors
Wrong call flow
hangup→
John engaged with the cold outreach call but provided minimal responses before the call ended.
d3967e25-36d9-4f1a-8862-4fd010eba279
Cold Outreach
1:06
⚠ 1 error
Accepted unclear audio
hangup→
Customer engaged briefly with the cold outreach but the call ended before name collection or further qualification.
d749b131-bac0-4403-bba3-96ab9a946bd8
Cold Outreach
0:42
⚠ 1 error
Ignored objection
hangup→
Customer responded in Chinese, an unsupported language, resulting in a non-productive call.
3f253a1c-d251-4cd3-8ffa-133a05e131e1
Cold Outreach
0:36
✓ Clean
Clean
agent_hangup→
Customer responded in an unsupported Gambian dialect, leading to a polite call termination.
a79172b0-f37f-4765-850d-fc656bad3d6c
Cold Outreach
0:42
✓ Clean
Clean
agent_hangup→
Customer was in a meeting and requested to call back in an hour.
d3b6d263-5f7f-4cca-95c5-83f02abf5ca6
Cold Outreach
0:30
✓ Clean
Clean
hangup→
Customer declined interest in Edifice Properties' real estate offerings during cold outreach call.
25f94b11-064c-4d5a-b03f-a6315edf6a72
Cold Outreach
0:54
✓ Clean
Clean
agent_hangup→
The caller requested a callback but the call ended before scheduling details could be collected.
a0fda93f-dc33-455a-a24c-d626de0afb6c
Edifice Properties
0:30
✓ Clean
Clean
hangup→
Customer engaged briefly with cold outreach but disconnected before providing complete information.
91975c2b-e134-44a7-81b9-9db2d1f9050a
Cold Outreach
0:54
✓ Clean
Clean
hangup→
Customer immediately declined interest in Edifice Properties' real estate services after receiving a prior WhatsApp message.
3c15f341-8560-47ae-87d6-56b1a223f6ea
Cold Outreach
0:48
✓ Clean
Clean
agent_hangup→
Customer was busy with a bank transaction and requested a callback in 30 minutes.
bf70be7f-8ae7-4a24-b7b4-06703e33b4ee
Cold Outreach
1:00
✓ Clean
Clean
agent_hangup→
Customer declined the call and requested WhatsApp details due to being busy.
fbb6abc9-f81a-4fe0-ba8b-415dd45f6dd8
Cold Outreach
0:30
✓ Clean
Clean
hangup→
Customer was disoriented and ended the call before any meaningful conversation could take place.
32b5b64b-9946-482b-8d58-8d569b982aa3
Cold Outreach
0:36
✓ Clean
Clean
hangup→
Andrew requested a callback for Friday June 19th at 9:00 AM to discuss investment in a 1-bedroom apartment at Embassy residency Muyenga Bukasa priced at $68,000.
ce6b35df-6ae8-47d3-aa92-a5c082f107b0
Cold Outreach
3:36
✓ Clean
Clean
agent_hangup→
Customer requested a callback in one hour due to being busy.
ccc66fcb-60cb-4fd9-a75e-a2d9d9e0e300
Cold Outreach
0:42
✓ Clean
Clean
hangup→
Edwin engaged with the cold outreach call and expressed interest in a 3-bedroom dream home in Muyenga.
3da5c1b9-3280-4279-aedd-08d713ca56a5
Cold Outreach
1:18
✓ Clean
Clean
hangup→
Sidla engaged briefly with the cold outreach call but ended the conversation by providing contact numbers.
41a62024-af02-4892-902f-4821eedde7cd
Cold Outreach
1:06
⚠ 1 error
Ignored objection
hangup→
Customer engaged positively with the cold outreach call but the call ended before name collection could be completed.
ee6f2214-bb12-4ba3-8991-f8d594ccdcd9
Cold Outreach
0:42
✓ Clean
Clean
hangup→
The customer engaged with the cold outreach call but indicated they don't understand English well.
1e363750-394b-4741-a2f6-9af3989046f5
Cold Outreach
0:54
✓ Clean
Clean
hangup→
Customer declined the cold outreach call immediately after hearing about the free TV offer.
ae0d68e0-7230-438b-868e-62379d397da0
Cold Outreach
1:06
✓ Clean
Clean
hangup→
Customer engaged briefly with the TV offer but the call ended before further discussion.
4aa239e5-ac8f-454b-b234-a327f7fce9c9
Cold Outreach
0:30
✓ Clean
Clean
hangup→
Customer declined to engage with the cold outreach call from Edifice Properties, indicating they were not interested at this time.
b3f6497b-5f28-42a4-ac39-1ecc727b8080
Cold Outreach
0:36
✓ Clean
Clean
agent_hangup→
The call was disconnected after multiple failed connection attempts with no customer response.
069bda25-0522-479a-83e5-a4760e0da524
Cold Outreach
1:54
✓ Clean
Clean
agent_hangup→
Pracy engaged with Edifice Properties' cold outreach call, expressing interest in a 3-bedroom investment property in Kulambiro with a budget of 300-400 million, but was in a meeting and requested details on WhatsApp.
ff47420b-13cf-48b0-9fbc-d58795341c6e
Cold Outreach
2:24
✓ Clean
Clean
hangup→
Customer immediately declined interest during cold outreach call from Edifice Properties.
5ac9a359-054c-42ca-b7d1-d1c7928588ed
Cold Outreach
1:00
✓ Clean
Clean
agent_hangup→
Customer engaged with cold outreach but call ended before name collection could be completed.
c6cb1eba-0974-44a1-a60a-02a1dedacd2b
Cold Outreach
0:42
✓ Clean
Clean
hangup→
Paul engaged briefly with the cold outreach call but declined to provide his name and ended the call before any questions could be asked.
ac01a071-e5bf-4f81-8f84-92b3a39a3305
Cold Outreach
0:42
✓ Clean
Clean
hangup→
Customer immediately declined interest in Edifice Properties' real estate offerings during a cold outreach call.
aaaa14b1-8f2c-48f3-a9a1-2c9f94586a25
Cold Outreach
0:42
✓ Clean
Clean
agent_hangup→
The caller did not respond to the greeting, resulting in a brief, non-productive call.
56564e7e-d284-4f83-aaec-a42755d886d3
Edifice Properties
0:54
✓ Clean
Clean
agent_hangup→
Customer declined interest in Edifice Properties real estate offerings during cold outreach call.
f0e8c211-1586-4b11-bb65-d2aaa16b9290
Cold Outreach
0:48
✓ Clean
Clean
hangup→
The customer engaged briefly with the cold outreach call but the call ended before name confirmation could be completed.
7e4a45dd-fa83-4838-a736-48eecf1c02a5
Cold Outreach
0:36
✓ Clean
Clean
hangup→
Customer engaged briefly with cold outreach, expressed interest in 2-3 bedroom apartments, and requested to call back later.
ea3c350d-6db8-47c4-92d4-6bd1473f99bd
Cold Outreach
1:54
✓ Clean
Clean
hangup→
John engaged with the cold outreach call but disconnected before providing his name confirmation or answering any questions.
d22375dd-f887-4635-b67b-4d3b6e877301
Cold Outreach
0:42
✓ Clean
Clean
hangup→
Brenda engaged briefly with a cold outreach call but quickly disengaged, stating she is not looking for a house.
1219bbcf-bb3d-49d1-8c75-9f3d932ba3c5
Cold Outreach
2:12
✓ Clean
Clean
agent_hangup→
Customer responded in an unsupported language during cold outreach, requiring call termination.
b528501a-fb34-4f84-acd1-b3323b741302
Cold Outreach
1:00
✓ Clean
Clean
agent_hangup→
The call was disconnected after the customer initially engaged with interest but failed to provide their name when asked.
e4eea301-10b1-4e2a-9b4b-95780d01e3b8
Cold Outreach
0:48
⚠ 1 error
Ignored objection
hangup→
Customer engaged with cold outreach about investment property in Muyenga, showed interest in 2-bedroom unit, and requested pricing information.
58c9b52a-91b2-4ccb-988b-cee8d155dd80
Cold Outreach
1:24
✓ Clean
Clean
hangup→
The call was disconnected before the customer could respond to the cold outreach introduction.
add4de37-5aaf-4a64-afa0-63ea8b161979
Cold Outreach
1:06
✓ Clean
Clean
hangup→
Sam engaged with the cold outreach call, expressed interest in investment properties in Muyenga, but provided unclear responses to most questions.
cb3f2caf-cd4c-477d-ac5a-2b662ff43631
Cold Outreach
2:36
✓ Clean
Clean
hangup→
Edward declined the call due to being busy and requested a later callback.
1f224fad-03a0-4a7c-ac4a-2951677eb419
Cold Outreach
0:36
✓ Clean
Clean
hangup→
Hashim engaged with the cold outreach call but requested WhatsApp details instead of continuing the conversation while driving.
38849412-01d3-4ee8-8def-e25f0599a634
Cold Outreach
1:06
✓ Clean
Clean
agent_hangup→
John engaged briefly with the cold outreach call but did not respond to the qualification question about investment vs dream home.
b8a588ad-7a90-4a67-81ad-1477f2c24f7c
Cold Outreach
1:42
⚠ 1 error
No save/tool call
hangup→
The call was disconnected after the initial cold outreach greeting without any customer engagement.
cb7bf262-91f9-4e50-a38f-278cbdd9e8d7
Cold Outreach
0:54
✓ Clean
Clean
agent_hangup→
Customer declined the cold outreach call immediately.
88b8b197-8ce9-4358-b126-a7dffeeb7ace
Cold Outreach
0:30
✓ Clean
Clean
hangup→
Customer declined the cold outreach call from Edifice Properties, stating they were busy and not interested.
183dd957-d48b-4d2d-a8c8-4e8dcdf37cda
Cold Outreach
0:36
✓ Clean
Clean
agent_hangup→
Customer declined interest in Edifice Properties real estate offerings during cold outreach call.
eae9e9aa-bf28-4572-82ce-5a54148cfc30
Cold Outreach
0:48
✓ Clean
Clean
agent_hangup→
Caller inquired about 1 and 2 bedroom apartments and payment plans, but was leaving the country for two months and requested website information.
bfbd450a-1afb-42fc-a062-33b129c84639
Edifice Properties
2:48
✓ Clean
Clean
hangup→
Ronald engaged with the cold outreach call and expressed interest in Edifice Properties' real estate offerings.
cbd16526-32b1-41e5-869b-903819f241fe
Cold Outreach
0:48
⚠ 1 error
Accepted unclear audio
hangup→
Customer received cold outreach call and immediately requested WhatsApp details before ending the conversation.
f134120f-de19-40d4-8eb7-1ca19af5df3b
Cold Outreach
0:42
✓ Clean
Clean
agent_hangup→
John engaged briefly with the cold outreach call but provided minimal responses before the call ended.
dbd2a085-3565-4ce1-99ec-7ff28dcbca5d
Cold Outreach
1:06
⚠ 1 error
Accepted unclear audio
hangup→
Customer briefly engaged with cold outreach but requested WhatsApp details instead of continuing the conversation.
92055802-ed10-4d91-9d4a-b4b819917fba
Cold Outreach
1:12
✓ Clean
Clean
agent_hangup→
Sam engaged briefly with the cold outreach call, confirmed interest in investment properties, but the call ended before completing the qualification process.
5954be91-807f-4da4-9650-f4719189339d
Cold Outreach
1:24
⚠ 2 errors
Accepted unclear audio
hangup→
Juma engaged with the cold outreach call but the conversation was cut off before completing the intake process.
b628a25e-3e4c-4f20-a1ff-0dc634e6d439
Cold Outreach
0:30
✓ Clean
Clean
hangup→
Paul declined interest in Edifice Properties' apartment offerings during a cold outreach call.
a2974742-e8ae-4a1d-a92f-dd3de2c38923
Cold Outreach
0:54
✓ Clean
Clean
agent_hangup→
Customer was busy and declined to engage with the real estate outreach call.
b3bad1a2-8402-4b25-a90e-3e2e0890b2a9
Cold Outreach
1:06
✓ Clean
Clean
agent_hangup→
Solomon engaged with the cold outreach call and expressed interest in Edifice Properties' real estate offerings.
8c7c1842-08ed-4fd1-86bb-5a7d34e74aaf
Cold Outreach
0:54
✓ Clean
Clean
hangup→
Mary engaged with the cold outreach call and scheduled a house visit for the Bukoto project on July 25th at 10 AM.
5e1e1dbb-35c7-4eaa-b85b-f759d5f29b8b
Cold Outreach
3:30
✓ Clean
Clean
hangup→
Customer immediately declined interest in Edifice Properties cold outreach call.
c7506f38-a0dd-4a90-8ae6-aec7105c22f6
Cold Outreach
1:18
✓ Clean
Clean
agent_hangup→
The call consisted of unclear communication with the caller speaking in an unintelligible manner, preventing any meaningful conversation about Edifice Properties.
85b810bc-7eea-490e-a1a6-9ea283128a19
Edifice Properties
1:18
✓ Clean
Clean
hangup→
Chris engaged with the cold outreach call, expressed interest in a 3-bedroom property in Bugolobi, and scheduled a callback for Friday June 19th at 2 PM.
e91ac18f-47fd-4904-b85f-f980bed2d356
Cold Outreach
4:06
✓ Clean
Clean
hangup→
Customer declined the cold outreach call immediately due to being busy with an engagement.
1454dda0-b31f-4bba-94f2-446f3c949caf
Cold Outreach
0:36
✓ Clean
Clean
agent_hangup→
Kato engaged with the cold outreach call and confirmed his name but the call ended before proceeding with questions.
07f0191f-3ae3-4708-af64-e3864390404d
Cold Outreach
0:42
⚠ 1 error
Wrong information
hangup→
James engaged with the cold outreach call and provided his name but the call ended before completing the qualification questions.
6023f72f-18e3-4dd2-86bd-2ad01b00bc8b
Cold Outreach
0:54
✓ Clean
Clean
hangup→
Heard engaged with the cold outreach call and expressed interest in a 3-bedroom apartment in Muyenga with a budget around 120,000 USD, looking to purchase within 3-6 months.
66384824-0248-4d3e-b3a0-68a4a0212e65
Cold Outreach
2:36
✓ Clean
Clean
hangup→
Winfred, a Ugandan resident living in Muyenga, expressed interest in Embassy Residency's 2-bedroom apartment priced at 86 million UGX and requested payment plan details via WhatsApp.
10e5e95e-8167-4e5b-9770-06b978d970cd
Cold Outreach
8:54
✓ Clean
Clean
hangup→
Customer responded in an unsupported language, leading to immediate call termination.
9a1be558-04e7-48d4-a567-1ebd7c44ca42
Cold Outreach
0:36
✓ Clean
Clean
agent_hangup→
Customer engaged with cold outreach call and expressed interest in the free TV offer before the call ended.
270b1af3-813e-46df-a61d-bf7eadc5e750
Cold Outreach
0:30
✓ Clean
Clean
hangup→
John engaged briefly with the cold outreach call but did not respond to qualification questions.
6be80636-9b95-4495-a30b-de5a0655994f
Cold Outreach
2:18
✓ Clean
Clean
agent_hangup→
Millo engaged moderately with the cold outreach call, expressing interest in a 2-bedroom apartment in Muyenga at $86,000 but indicating he doesn't have money right now and is unsure about scheduling a visit.
1fd3a3ec-669c-45f1-b987-af0e70566839
Cold Outreach
2:42
✓ Clean
Clean
agent_hangup→
Customer responded with unclear speech during cold outreach call and the call ended.
baac3014-8304-48f5-9ced-46279a500bad
Cold Outreach
0:30
✓ Clean
Clean
hangup→
Customer declined the cold outreach call immediately.
69e67fa9-2d4a-480a-9048-f084284e63c3
Cold Outreach
0:30
✓ Clean
Clean
hangup→
Customer declined the cold outreach call, stating it wasn't a good time and they would call back later.
b6bad19f-76d6-4633-862d-40d34f366445
Cold Outreach
0:54
✓ Clean
Clean
agent_hangup→
Pellets engaged with the cold outreach call and requested WhatsApp details for a 3-bedroom family home in Muyenga or Kulambiro with a $200k budget.
31dc5079-bb8c-4e76-b33b-b2a12d45d82d
Cold Outreach
2:12
✓ Clean
Clean
hangup→
Ilasay engaged briefly but couldn't hear properly due to noise and requested to talk later.
8d861fb2-eeeb-4a65-a4f7-0deb2eb75503
Cold Outreach
1:30
✓ Clean
Clean
hangup→
A caller who was woken by a previous call requested a callback to learn why they were contacted, showing no interest in properties.
4ecf87b0-13f0-46ff-a7c0-97680f721f17
Edifice Properties
2:00
✓ Clean
Clean
agent_hangup→
The caller received a missed call from Edifice Properties and was in a meeting when it came through.
18be49a2-6b97-431e-8c64-580ae848aa90
Edifice Properties
0:30
✓ Clean
Clean
hangup→
Customer Brian initially called looking for furniture but was informed about Shell Gas Uganda's LPG products and decided to call back later.
140e8dd5-dce9-4443-82c9-792e3b5c21ff
NECTOR Demo
1:36
✓ Clean
Clean
agent_hangup→
The call consisted of a caller speaking in Luganda/Swahili who the agent could not understand due to language barriers.
4906165a-67c7-4d5e-a364-e1ee8bdcb4f9
Edifice Properties
2:24
✓ Clean
Clean
hangup→
The call ended after the caller responded with unclear phrases in what appeared to be a mix of languages, with no meaningful conversation about properties.
767ca72a-6258-4c40-a597-b168949015d9
Edifice Properties
0:36
✓ Clean
Clean
hangup→
Caller interested in real estate investments requested pricing and location information via WhatsApp brochure with Monday follow-up.
a276614e-e7a0-42ed-bc01-34d2b9782df4
Edifice Properties
2:18
✓ Clean
Clean
agent_hangup→
Raymond, an existing client, called to follow up on his Naguru apartment completion and requested a callback in 30 minutes.
50bd270f-d257-49c1-a9af-3668fbdebb23
Edifice Properties
1:36
✓ Clean
Clean
agent_hangup→
Customer responded with 'okay' during cold outreach call but did not engage further before the call ended.
9f9282dc-d35a-4127-8bd2-2abf6df28428
Cold Outreach
0:36
✓ Clean
Clean
hangup→
The customer engaged briefly with the cold outreach call but disconnected before providing their name or answering any questions.
90e2fe8f-5ddc-42f0-bbd5-24c0f28d998e
Cold Outreach
0:30
✓ Clean
Clean
hangup→
Customer expressed confusion and fear about the cold outreach call and was not interested in real estate services.
94861e7c-f28b-4773-9a3a-d3f055638227
Cold Outreach
1:18
✓ Clean
Clean
agent_hangup→
Poor connection call with Mr. Arison resulted in scheduling a callback due to communication difficulties.
01552bdb-9a2a-40bd-9b88-e3bef437cc38
Edifice Properties
1:48
✓ Clean
Clean
agent_hangup→
Innocent engaged with the cold outreach call, expressed interest in a 2-bedroom dream home in Bukoto around $100k, and agreed to schedule a house visit next week.
30a938e8-e5fb-469c-896d-d02ce927d854
Cold Outreach
2:06
✓ Clean
Clean
hangup→
Sara engaged with the cold outreach call but requested clarification on the investment vs. home question before the call ended.
db5f428e-4589-4300-a0f7-9ef60d087f1e
Cold Outreach
1:00
✓ Clean
Clean
hangup→
Customer declined interest and ended the call after learning about Edifice Properties' locations.
fa5ea84d-473b-4149-b46a-a565f9d9a46e
Cold Outreach
0:48
✓ Clean
Clean
hangup→
Customer expressed interest in a 3-bedroom investment property in Muyenga and needs to discuss with his wife before scheduling a house visit.
21d88fe9-0698-49a9-8ee5-3978c4475e20
Cold Outreach
3:18
✓ Clean
Clean
agent_hangup→
Al engaged with the cold outreach call and requested a callback from a sales executive to discuss apartment options.
e0875b5c-4bd9-4538-8a97-213d1459e10e
Cold Outreach
3:00
✓ Clean
Clean
agent_hangup→
Customer Ah showed minimal engagement and disinterest during a cold outreach call about luxury apartments.
5fc3e4d3-a299-4167-bda7-416eb66a1e3f
Cold Outreach
2:42
✓ Clean
Clean
agent_hangup→
Some will booked a house visit for September 17th at 10 AM to view 2-bedroom apartments in Bukoto within a 10 million budget.
3e7168ac-41bf-4e4b-87bb-bff8ca35698a
Cold Outreach
2:36
✓ Clean
Clean
agent_hangup→
Customer immediately declined interest in Edifice Properties' real estate developer services during a cold outreach call.
f5f4ce6d-7db9-47f4-9d89-b9352f975717
Cold Outreach
0:42
✓ Clean
Clean
agent_hangup→
The call was not answered as the customer did not respond to the cold outreach introduction.
9820b6ca-407d-4746-88f4-493dd508bb24
Cold Outreach
0:54
✓ Clean
Clean
agent_hangup→
Customer declined interest immediately after learning the call was from Edifice Properties.
c1bd212f-63ae-468b-a256-982509a0e42c
Cold Outreach
0:36
✓ Clean
Clean
hangup→
The customer answered the call with a brief greeting but did not engage with the marketing offer before the call ended.
ca7e7f41-6b4f-4053-ba32-f3b2981b4113
Cold Outreach
0:42
✓ Clean
Clean
hangup→
The customer engaged briefly with the cold outreach call but disconnected before providing any meaningful information.
2125c034-15a1-4769-8a8a-008de075bdcf
Cold Outreach
1:18
✓ Clean
Clean
hangup→
Customer was busy in a meeting and declined to engage, requesting a callback at 5 PM.
8b693a34-8b76-44ef-954b-4badbba74e4f
Cold Outreach
0:48
✓ Clean
Clean
agent_hangup→
The call was disconnected before any meaningful conversation could take place.
1f361fdb-4227-4368-90ff-96866f904727
Edifice Properties
0:48
✓ Clean
Clean
hangup→
Deo engaged with the cold outreach call about Edifice Properties apartments but the call ended before completing the qualification process.
26a1944b-ada6-4481-9271-9ffd88abd5a4
Cold Outreach
1:48
✓ Clean
Clean
hangup→
Customer was busy and not interested in discussing real estate properties, requesting to be contacted at another time.
f84817f7-59bb-46a6-9377-7ee07b3f223d
Cold Outreach
1:24
✓ Clean
Clean
agent_hangup→
Customer immediately declined interest in real estate services during cold outreach call.
8f8aacab-1dfb-4301-b583-6a3463f1612f
Cold Outreach
0:36
✓ Clean
Clean
agent_hangup→
Caroline engaged with the cold outreach call, expressed interest in 2-bedroom apartments in Kulambiro, requested WhatsApp details, and suggested a potential visit in the third week of July.
36f22b5e-d9ee-4dd7-bd82-662ede4dd571
Cold Outreach
2:24
✓ Clean
Clean
hangup→
Customer declined the cold outreach call immediately due to being busy.
0ce0dcd0-796f-42a8-a8da-afb790786417
Cold Outreach
0:42
✓ Clean
Clean
agent_hangup→
Apostle engaged minimally with Edifice Properties' cold outreach, requested WhatsApp information instead of discussing real estate needs.
e5108b9e-8ec7-42ab-aee9-5cd30e44e7a9
Cold Outreach
3:24
✓ Clean
Clean
agent_hangup→
Customer was busy and declined to engage with the cold outreach call from Edifice Properties.
b9ea7f00-a6d1-4ad8-8a0e-b863527bac50
Cold Outreach
0:36
✓ Clean
Clean
agent_hangup→
Customer declined interest in Edifice Properties' real estate offer during cold outreach call.
4fcc8641-6b88-4b99-a640-b9df700c43af
Cold Outreach
0:54
✓ Clean
Clean
agent_hangup→
Customer engaged with cold outreach, requested WhatsApp details, but call ended before name collection or further qualification.
39b25fa8-b72a-4992-98dc-91a6aa8fbbe9
Cold Outreach
0:54
✓ Clean
Clean
hangup→
Customer engaged minimally with cold outreach call, providing name but showing poor communication and lack of interest.
f95ad270-b0fd-43f0-8e6f-61479a93c7ea
Cold Outreach
2:18
✓ Clean
Clean
agent_hangup→
Customer immediately rejected the cold outreach call and requested not to be contacted again.
3588780d-ddbe-4df4-8c1d-e50b01032092
Cold Outreach
1:42
✓ Clean
Clean
agent_hangup→
The customer engaged briefly with the cold outreach call but disconnected before providing their name or answering any questions.
3c2caca3-a1e1-450a-a0b8-c37e012796a5
Cold Outreach
0:30
✓ Clean
Clean
hangup→
The call was disconnected due to language/communication barriers after the customer engaged with the cold outreach.
8a1ff3dd-4c87-4017-b0cb-a901fc7b27bf
Cold Outreach
1:42
✓ Clean
Clean
hangup→
Customer declined interest in Edifice Properties' apartment developments after learning about pricing.
d7b12d29-128c-4be1-af47-f5a0a161e62d
Cold Outreach
2:18
✓ Clean
Clean
agent_hangup→
Customer immediately declined interest in Edifice Properties and requested not to receive any details.
60392edf-d9a8-4269-811c-e817f6ee2294
Cold Outreach
0:42
✓ Clean
Clean
agent_hangup→
Customer responded in Chinese, which is not supported, so the call was ended with a follow-up message.
60d7f46b-e8c6-40ac-b681-ebb52934da4c
Cold Outreach
0:30
✓ Clean
Clean
agent_hangup→
Robert booked a site visit for June 26th at 2:00 PM to view 3-bedroom apartments in Bukoto with a $150,000 budget.
a14a0d55-9e77-4696-b98d-face08718b53
Cold Outreach
3:48
✓ Clean
Clean
agent_hangup→
Customer briefly acknowledged the call but did not engage with the offer or provide any information.
aad1c59b-8698-431d-94aa-60ff98846bf2
Cold Outreach
0:30
⚠ 1 error
Wrong information
hangup→
Customer was busy in a meeting and declined to continue the conversation, requesting a callback later.
97ecc558-4688-428b-9e16-5cc870c01fc0
Cold Outreach
0:36
✓ Clean
Clean
agent_hangup→
Customer declined to engage with the cold outreach call from Edifice Properties.
9dfbe412-5c62-423f-8efe-77c38f3e71fd
Cold Outreach
1:00
⚠ 1 error
No clear close
hangup→
The caller indicated they had just received a call from Edifice Properties and seemed confused about the purpose of the call.
85687efa-7da2-4fc7-a2e1-5c160c7d9df0
Edifice Properties
0:36
✓ Clean
Clean
hangup→
The call was not answered as there was no response from the customer.
7909aa40-f952-4582-b0a7-7b4dde95d7ca
Cold Outreach
0:48
🔴 1 error
Wrong call flow
agent_hangup→
John engaged with the cold outreach call, expressed interest in a 2-bedroom apartment in Kulambiro for investment, and scheduled a house visit for Monday June 15th at 10:00 AM.
e88eabf6-0f72-4701-855b-9d631993b829
Cold Outreach
2:06
⚠ 1 error
Accepted unclear audio
hangup→
Paul engaged briefly with the cold outreach call but showed minimal interest in the real estate offerings.
1a6f4139-d946-4640-b90f-b1dfb31f5c7a
Cold Outreach
0:54
⚠ 1 error
Accepted unclear audio
hangup→
Roger booked a house visit for investment properties in Bukoto after engaging with the cold outreach call.
533cec99-52bd-4ccc-962c-33802b0c9bc3
Cold Outreach
2:42
✓ Clean
Clean
agent_hangup→
Customer Eme Joseph Yamukama was in a meeting and requested to call back later after receiving WhatsApp details.
37174c97-4f91-425f-8930-44270e5beaea
Cold Outreach
1:48
✓ Clean
Clean
agent_hangup→
Customer Mala struggled with English communication during cold outreach call and requested callback with someone who speaks better English.
9ff22191-afe8-4019-834c-be6bafbd9d7c
Cold Outreach
2:24
⚠ 2 errors
Language mismatch
hangup→
Customer engaged positively with the cold outreach call and expressed interest in learning more about Edifice Properties' real estate developments.
f56251cd-8e39-4fd5-9496-bf20ffd15ace
Cold Outreach
0:30
✓ Clean
Clean
hangup→
Customer was driving and requested a callback at a later time.
2863f4d2-fd80-42d5-b638-1bc2e594662d
Cold Outreach
0:30
✓ Clean
Clean
hangup→
Customer declined interest in Edifice Properties' real estate offerings during cold outreach call.
520fe4cb-37b9-49b4-9c91-99e49a534a5a
Cold Outreach
1:30
✓ Clean
Clean
agent_hangup→
Customer declined to continue due to language barrier when contacted about real estate properties.
cae5d3ff-7bc3-497d-af78-5fa63edf8bd2
Cold Outreach
0:54
✓ Clean
Clean
agent_hangup→
Customer immediately declined interest in Edifice Properties' cold outreach call.
4f60259a-1e54-45a9-83f8-ec362f5f77da
Cold Outreach
0:36
✓ Clean
Clean
agent_hangup→
Customer declined interest in Edifice Properties real estate offerings due to relocation from town to village.
c1a2cc7b-b89d-4237-b719-c7f9de87ccb9
Cold Outreach
1:00
✓ Clean
Clean
agent_hangup→
Che engaged with the cold outreach call and expressed interest in investment properties but the call ended before completing the qualification process.
4f28d0e4-7e97-448c-8b98-a7c5a2ca39fb
Cold Outreach
1:06
⚠ 1 error
Accepted unclear audio
hangup→
The call ended abruptly after the customer said 'Sorry' during the cold outreach introduction.
e6a4dc88-1336-48ee-82fb-300523750a58
Cold Outreach
0:30
✓ Clean
Clean
hangup→
The customer engaged with the cold outreach call but the connection was lost before completing the conversation.
efe5aa06-87fa-403e-be13-46da7145d559
Cold Outreach
0:36
✓ Clean
Clean
hangup→
The customer declined the cold outreach call due to being in a meeting.
e05c2c03-6c8b-4717-8f0d-c8ea42b55af8
Cold Outreach
0:48
⚠ 1 error
Wrong call flow
hangup→
Sarah engaged with the cold outreach call and expressed interest in Edifice Properties' real estate offerings.
ec193763-4c34-4682-a89c-80a563abb951
Cold Outreach
0:48
✓ Clean
Clean
hangup→
The customer engaged briefly with the cold outreach call but provided only numbers instead of their name and the call ended before any meaningful conversation could take place.
e261ca87-ad12-44da-b3f2-3dd3f5ea0c4a
Cold Outreach
1:06
✓ Clean
Clean
hangup→
Customer declined interest immediately when contacted about Edifice Properties' real estate offerings.
3e233f62-9c2d-4f3c-b410-b81f09778cef
Cold Outreach
0:42
✓ Clean
Clean
agent_hangup→
Customer immediately declined interest in Edifice Properties' real estate offerings during a cold outreach call.
a51b69ed-1086-4c0c-8698-a0cdb7070986
Cold Outreach
0:36
✓ Clean
Clean
agent_hangup→
John engaged with the cold outreach call but the conversation was cut short before completing the qualification questions.
171e618d-adb7-4d22-bf1c-64cc6254c029
Cold Outreach
1:54
✓ Clean
Clean
hangup→
Customer engaged briefly with the cold outreach call but disconnected before providing any information.
9077ae2e-3d47-488f-bf97-3a9129bcbf19
Cold Outreach
0:36
✓ Clean
Clean
hangup→
John engaged briefly with the cold outreach call but disconnected before providing complete information.
7d4bcdac-8bb3-4a47-ae9b-5f1da2ef6cf8
Cold Outreach
1:42
✓ Clean
Clean
hangup→
Customer engaged briefly about condominiums but call ended before completing information collection.
52cc5a0c-bcc4-4d52-88fa-ea85ba7350b8
Cold Outreach
1:36
✓ Clean
Clean
hangup→
Joseph booked a site visit for July 6th at 9:00 AM to explore investment properties under $100,000.
11cc9adb-5cfd-4bb6-b0f4-ebe9fa610a72
Cold Outreach
4:42
✓ Clean
Clean
agent_hangup→
Joey expressed interest in future real estate investment and scheduled a callback for Wednesday June 17th at 3 PM.
c59e9e54-e6c9-4e35-83ed-20ce0bf99510
Cold Outreach
3:06
✓ Clean
Clean
hangup→
Customer expressed frustration about being called again after already visiting sites and stating they would get back to the company.
b9a2c666-5529-4ce8-b650-bcce67da7105
Sales AI
1:12
✓ Clean
Clean
agent_hangup→
Customer immediately declined interest during cold outreach call for Edifice Properties.
98184a7d-4c16-400d-9724-b8e1e7f2b666
Cold Outreach
0:42
✓ Clean
Clean
agent_hangup→
The call was disconnected after the initial cold outreach greeting without any customer engagement.
f36b4727-0b8b-424a-b12d-45bac55619ce
Cold Outreach
0:54
✓ Clean
Clean
agent_hangup→
Hapen expressed interest in a 2-bedroom investment property in Kulambiro within 3-6 months but needs to define budget and visit timing.
2b0e0094-6bf6-4ccd-97e6-733bbededc72
Cold Outreach
2:12
✓ Clean
Clean
agent_hangup→
Customer Sam promised to pay the outstanding 50 UGX balance tomorrow (June 12, 2026).
f9e9d2a0-f25d-492f-9e5c-dde4f2c576e2
Debt Collector
1:30
✓ Clean
Clean
agent_hangup→
Call ended due to connection issues - customer's responses were unclear and communication could not be established.
3c2a8030-f9c6-4952-8792-f6cd294309c3
Debt Collector
1:36
✓ Clean
Clean
hangup→
The call ended before any conversation could begin - the customer greeted but the call disconnected immediately.
d1e6f5b3-511e-4bcf-9104-5e93db2eeb91
Debt Collector
0:42
✓ Clean
Clean
hangup→
Charles Ntege called to propose a partnership opportunity for Edifice Properties to list on his new real estate app.
a72135d3-57bc-4310-b5cc-fa396e6a136b
Edifice Properties
4:12
✓ Clean
Clean
agent_hangup→
The call was a brief opening exchange where I confirmed speaking with huzefa and asked if it was a good time to discuss their Eco Bloom school account.
1a29249f-3174-40ec-b1a8-394175313c81
Debt Collector
0:30
✓ Clean
Clean
hangup→
The call ended abruptly after the agent introduced themselves and their purpose.
098648c7-8502-4e18-825a-6e877beb1c7f
Sales AI
0:30
✓ Clean
Clean
hangup→
Customer rahul was not available to talk and requested a callback.
e6b78348-2b17-45f5-8961-db7138e10fe2
Debt Collector
0:30
✓ Clean
Clean
hangup→
Customer MUGISHA SHADRICK ERIC promised to pay the outstanding balance of 84,589 UGX tomorrow (June 12, 2026).
a412fbee-7aa0-4955-a33b-0b0c0465637a
Debt Collector
1:24
✓ Clean
Clean
agent_hangup→
The call was disconnected before any meaningful conversation could take place.
2f9250e2-b1d9-4906-a04a-d20a17ed3204
Edifice Properties
0:54
🔴 1 error
Robotic repetition
hangup→
Customer LUSIMBO RONALD was busy and requested a callback for tomorrow.
76abf544-8fa3-4600-837e-e65120700d5f
Debt Collector
0:54
✓ Clean
Clean
agent_hangup→
Call with MUGISHA SHADRICK ERIC was interrupted by poor connection - customer mentioned paying tomorrow but line went silent before confirmation.
4522ee09-45a9-4319-9f19-7d80a9f4e016
Debt Collector
2:06
✓ Clean
Clean
agent_hangup→
Luganda-speaking client required escalation to Luganda-speaking agent.
32d3511d-25c3-4039-aaa1-92d3c895c878
Debt Collector
0:54
✓ Clean
Clean
agent_hangup→
Customer SEGUYA WILSON promised to pay the outstanding balance of 84,589 UGX tomorrow (June 12, 2026).
02536146-792d-4f06-b9e0-56cb14219833
Debt Collector
1:54
✓ Clean
Clean
agent_hangup→
Customer acknowledged the debt but requested more time to arrange payment without providing a specific date.
6b96ec95-6654-4f19-afef-73f1f76efc83
Debt Collector
2:00
✓ Clean
Clean
hangup→
Customer requested team follow-up with their manager about bike delivery before committing to a payment date.
e1434ea9-d697-461c-84ab-dd35bf5a1453
Debt Collector
4:48
✓ Clean
Clean
agent_hangup→
Customer NKYAMBI PAUL promised to pay the outstanding 253,040 UGX on Saturday, June 13th, 2026.
17597b74-f7fb-49d1-882f-3902186b8558
Debt Collector
2:24
✓ Clean
Clean
agent_hangup→
Customer SALI HOOD disputed the outstanding payment due to an accident and bike repossession, requiring escalation for manual account verification.
d0c06afc-bbc8-408c-8cd5-3bd7e92fffbc
Debt Collector
2:30
✓ Clean
Clean
agent_hangup→
The call with LUKYAMUZI JOHN was disconnected before payment details could be confirmed.
5792c09c-18a2-40e7-b98c-5d333eed4f3e
Debt Collector
1:24
✓ Clean
Clean
hangup→
Customer NYENDE SHAFIK promised to pay the outstanding 6,880 UGX on Saturday, June 13th, 2026.
24d827fb-8014-452c-a4be-04e504a222ce
Debt Collector
1:36
✓ Clean
Clean
agent_hangup→
Customer OLARU MOSES promised to pay the outstanding 370,136 UGX on Friday 13th June due to a recent accident.
d9138e20-3221-4b81-ae01-525a254c279e
Debt Collector
2:36
⚠ 1 error
Wrong information
agent_hangup→
Customer requested Luganda-speaking callback for payment discussion.
136da60f-9e91-41d4-9c7b-e1e9c8a16dcd
Debt Collector
2:00
🔴 1 error
Language mismatch
hangup→
Customer promised to pay the outstanding balance by Saturday, June 14th, pending salary resolution.
195f8ef0-bfd8-4bd7-8e67-91329963cc37
Debt Collector
2:48
✓ Clean
Clean
hangup→
Customer NAM STEVEN OKAKA confirmed he will make a partial payment tomorrow (June 12, 2026) via mobile money after discussing the outstanding balance of 215,991 UGX due today.
957e5115-58a2-4113-8dca-55e9ad7e3db5
Debt Collector
3:48
✓ Clean
Clean
agent_hangup→
The call was not answered as the customer was unavailable.
ba179d94-b38b-4220-a325-1aacc33fdb0d
Debt Collector
0:54
✓ Clean
Clean
agent_hangup→
Customer ERABU JULIUS was not available to discuss their outstanding payment and requested a callback for next week.
fff925a8-747c-48d2-95e0-6d7746035423
Debt Collector
1:06
✓ Clean
Clean
agent_hangup→
Customer disputed the outstanding balance of 1,185,246 UGX for their HONDA-125CC loan, claiming they never agreed to that amount.
71a80967-6132-4327-b5a0-3ab3778a40d4
Debt Collector
2:00
✓ Clean
Clean
agent_hangup→
Customer SSEMPIJJA JACKSON promised to complete the outstanding payment of 593,735 UGX by July 3rd through daily installments of at least 50,000 UGX.
ceb2f01c-3499-4cb5-a6e8-89865bd0d341
Debt Collector
3:36
✓ Clean
Clean
agent_hangup→
Customer claimed to have paid 200,000 UGX on Monday morning, but records showed an outstanding balance of 196,245 UGX, requiring verification.
f433a611-7ffd-4449-b8be-790a9660edd2
Debt Collector
1:54
✓ Clean
Clean
agent_hangup→
A caller named Segawa Mohammed mistakenly called Edifice Properties asking about his bank account balance.
c0024355-e729-4554-86d2-c23b5e049da8
Edifice Properties
0:54
✓ Clean
Clean
hangup→
Call with MUGERWA ROBERT was interrupted before completing the payment discussion.
2287beac-8953-42a7-8cf7-b09d967e0f5b
Debt Collector
0:48
✓ Clean
Clean
hangup→
Customer JAPIAN CEPHAS promised to pay the outstanding balance of 139,976 UGX tomorrow (June 12, 2026).
e3910288-194e-40da-99da-7071af016868
Debt Collector
1:42
✓ Clean
Clean
agent_hangup→
Call with MUKOOVA MUBARAKA ended due to language barrier - callback scheduled for tomorrow.
62f5e976-6a38-47b7-b86f-2d87a1b9d4f4
Debt Collector
2:36
✓ Clean
Clean
hangup→
Customer KATENDE HASSAN TWABBI promised to pay the outstanding installment of 94,717 UGX by Saturday, June 13th, 2026.
9b1ee569-0f18-478b-872d-0cf0bcd2e0ac
Debt Collector
3:00
✓ Clean
Clean
agent_hangup→
Customer acknowledged seeing the payment message for 81,424 UGX due today but indicated they don't have enough money yet and were expecting funds today.
b6d7e10f-b9a6-44e5-8db9-a586a495816a
Debt Collector
1:42
✓ Clean
Clean
hangup→
Customer OCHIENG ROBERT is unwell and unable to pay the outstanding 237,100 UGX installment; callback scheduled for June 16, 2026.
7db25beb-44b0-429b-8217-9d8a5b445dae
Debt Collector
3:30
✓ Clean
Clean
agent_hangup→
Customer TWINOMUHWEZI DANIEL disputed the outstanding balance of 18,060 UGX, claiming he has been making weekly payments and doesn't understand how this amount came about.
6cc66afe-3fd8-430f-be45-5ff277ff4cd3
Debt Collector
2:30
✓ Clean
Clean
agent_hangup→
Call with MWIDU RONALD ended when customer indicated they only speak Luganda, requiring escalation to a Luganda-speaking agent.
efa84f83-a86e-44c5-934b-de8be55d5416
Debt Collector
3:00
✓ Clean
Clean
agent_hangup→
Customer SSEGEMBE DAVID WISE confirmed he will make the 650,000 UGX SPIRO EV payment today (June 11, 2026) after previously depositing money last week.
89e793af-f7a4-4d8a-8fae-901d1dce4369
Debt Collector
2:12
✓ Clean
Clean
agent_hangup→
Customer SSEGAWA MUHAMOOD promised to clear his outstanding SPIRO EV payment of 296,034 UGX by Sunday, June 15, 2026.
27a74c41-5014-48c6-bf72-108b3c87e21f
Debt Collector
2:54
✓ Clean
Clean
agent_hangup→
Customer acknowledged awareness of payment but was unavailable to discuss, so call frequency was reduced.
cdb846d5-c665-4026-ba41-733c6bb0ad43
Debt Collector
0:54
✓ Clean
Clean
agent_hangup→
Customer SEGAWA MARTIN disputed the outstanding balance, claiming the account was closed.
694aeb0e-3614-487d-bd00-36bc74e59f61
Debt Collector
1:12
✓ Clean
Clean
agent_hangup→
Customer ATUHAIRE PATIENCE promised to pay the outstanding 161,336 UGX balance today.
61f6fb2e-8f3d-41be-b891-3d807f966894
Debt Collector
1:36
✓ Clean
Clean
agent_hangup→
The call ended before any conversation could take place.
7f0f01d1-e9e8-4c4f-8610-968660448c46
NECTOR Demo
0:42
✓ Clean
Clean
hangup→
Call with Mark ended due to poor audio connection preventing clear communication.
43422e6e-9fbb-48d2-8f1a-2350a27b775b
NECTOR Demo
0:42
✓ Clean
Clean
agent_hangup→
The call ended before any conversation could take place.
93f99009-3a11-4904-8361-9159bb14458e
NECTOR Demo
0:36
✓ Clean
Clean
hangup→
Showing 250 calls · 30s–10m window