Customer SEGUYA WILSON promised to pay the outstanding balance of 84,589 UGX tomorrow (June 12, 2026).
No material agent failures detected.
Recording
Transcript
25 turns... Hello... Good Morning... Am I speaking to SEGUYA WILSON?
Yes.
Thank you... uhm... how are you doing today?
I was fine, Helen.
That's good to hear... My name is Lydia... calling on behalf of Baikal Finance... This is just a quick follow-up... about your account... Is this a good time to talk?
Yeah.
So... the reason for my call today is... uhm... according to our records, there's an outstanding payment for... the amount due is Eighty-Four Thousand Five Hundred and Eighty-Nine Shillings... and it was due on Eleventh of June... uhm... can you please tell me if you have already made this payment... or if there's a plan in place to make it soon?
Okay.
I'm sorry... I didn't quite catch that... could you please let me know if you've already made the payment or if you're planning to make it soon?
Very soon.
Okay... that's good to know... uhm... just to make sure I record this correctly... which exact date would work best for you to make the payment?
Okay. Okay.
I'm sorry... I didn't quite catch that... could you please tell me the specific date you're planning to make the payment?
And a day from now.
Okay... so that would be tomorrow, Friday the twelfth of June... is that correct?
Tomorrow about 1:00.
Okay... so that would be tomorrow, Friday the twelfth of June... is that correct?
Yeah.
Perfect! I've got that recorded...
{"outcome": {"customer_name": "SEGUYA WILSON", "to": "256771769486", "from": "12513227972", "call_id": "Ping885", "call_type": "outbound", "call_date": "2026-06-11", "call_time": "11:13", "call_status": "completed", "language_used": "English", "amount_due": 84589, "currency": "UGX", "due_date": "2026-06-11", "paid_status": "unpaid", "bank_name": null, "amount_paid": null, "payment_reference": null, "promised_date": "2026-06-12", "followup_date": null, "followup_time": null, "sentiment": "cooperative", "confidence_score": 4, "call_frequency_action": "normal", "action": "followup", "action_reason": "Customer promised to pay tomorrow - followup scheduled", "escalation_reason": null}}
{"message":"Workflow was started"}
No problem.
Alright… uhm… thank you so much for your time today… we really appreciate it… have a good day…
{"reason": "call completed - customer promised to pay tomorrow 2026-06-12"}
OK