Customer NKYAMBI PAUL promised to pay the outstanding 253,040 UGX on Saturday, June 13th, 2026.
No material agent failures detected.
Recording
Transcript
34 turnsGo.
... Hello... Good Morning... Am I speaking to NKYAMBI PAUL?
Yes.
... Hello... Good Morning... Am I speaking to NKYAMBI PAUL
Good morning, young man.
... Hello... Good Morning... Am I speaking to NKYAMBI PAUL?
Yes, madam.
Thank you... uhm... how are you doing today?
I'm getting well now.
That's good to hear... My name is Lydia... calling on behalf of Baikal Finance... This is just a quick follow-up... about your account... Is this a good time to talk
And yes.
So... the reason for my call today is... uhm... according to our records, there's an outstanding payment for REPO-SPIRO... the amount due is Two Hundred and Fifty-Three Thousand and Forty Shillings... and it was due on Eleventh of June... uhm... can you please tell me if you have already made this payment... or if there's a plan in place to make it soon?
I'm just planning to pay it.
Okay... that's good to hear... uhm... just to make sure I record this correctly... which exact date are you planning to make the payment?
But whatever we can see,
Okay...
That's why I've delayed
I
But soon I'm recovering.
I understand... uhm... when you say "soon"... could you please tell me the exact date you're planning to pay?
I'm planning this week to cut some amount.
Okay...
so that I remain with Samulito. Am I with you?
I understand... uhm... just to make sure I record this accurately... which specific day this week would work best for you?
I'm planning to phone such address.
Okay... just to make sure I record this accurately... you said Saturday the thirteenth of June... is that correct?
Yes.
Perfect! I've got that recorded...
I'm planning to pay some good money so that I remain with some little money.
[30] Tool: {"outcome": {"customer_name": "NKYAMBI PAUL", "to": "256730295798", "from": "12513227972", "call_id": "Ping880", "call_type": "outbound", "call_date": "2026-06-11", "call_time": "11:12", "call_status": "completed", "language_used": "English", "amount_due": 253040, "currency": "UGX", "due_date": "2026-06-11", "paid_status": "unpaid", "bank_name": null, "amount_paid": null, "payment_reference": null, "promised_date": "2026-06-13", "followup_date": null, "followup_time": null, "sentiment": "cooperative", "confidence_score": 4, "call_frequency_action": "normal", "action": "followup", "action_reason": "Customer promised to pay on Saturday 2026-06-13", "escalation_reason": null}}
{"message":"Workflow was started"}
Alright… uhm… thank you so much for your time today… we really appreciate it… have a good day…
{"reason": "call completed - customer promised to pay on 2026-06-13"}
OK