Customer NYENDE SHAFIK promised to pay the outstanding 6,880 UGX on Saturday, June 13th, 2026.
No material agent failures detected.
Recording
Transcript
21 turnsHello.
... Hello... Good Morning... Am I speaking to NYENDE SHAFIK?
Yes. I know.
Thank you... uhm... how are you doing today?
I'm okay. How are you doing?
I am fine... thank you for asking... My name is Lydia... calling on behalf of Baikal Finance... This is just a quick follow-up... about your account... Is this a good time to talk?
No problem.
So... the reason for my call today is... uhm... according to our records, there's an outstanding payment for HAOJUE... the amount due is Six Thousand Eight Hundred and Eighty Shillings... and it was due on Eleventh of June... uhm... can you please tell me if you have already made this payment... or if there's a plan in place to make it soon?
well maybe i'll add it when i'm going to pay the this week there's a week which has just started
Okay... I understand you're planning to pay this week... uhm... just to make sure I record this correctly... which specific day this week works best for you?
It's ambitious.
Okay... so that would be Saturday the thirteenth of June... is that correct?
Saturday, yeah, I'll be dropping. Saturday is okay.
Perfect! I've got that recorded...
{"outcome": {"customer_name": "NYENDE SHAFIK", "to": "256708329935", "from": "12513227972", "call_id": "Ping877", "call_type": "outbound", "call_date": "2026-06-11", "call_time": "11:11", "call_status": "completed", "language_used": "English", "amount_due": 6880, "currency": "UGX", "due_date": "2026-06-11", "paid_status": "unpaid", "bank_name": null, "amount_paid": null, "payment_reference": null, "promised_date": "2026-06-13", "followup_date": "2026-06-13", "followup_time": null, "sentiment": "cooperative", "confidence_score": 4, "call_frequency_action": "normal", "action": "followup", "action_reason": "Customer promised to pay on Saturday 2026-06-13", "escalation_reason": null}}
{"message":"Workflow was started"}
Alright… uhm…
Okay.
Thank you so much for your time today… we really appreciate it… have a good day…
{"reason": "call completed - customer promised to pay on 2026-06-13"}
OK