Customer SSEGAWA MUHAMOOD promised to clear his outstanding SPIRO EV payment of 296,034 UGX by Sunday, June 15, 2026.
No material agent failures detected.
Recording
Transcript
41 turnsThank you.
... Hello... Good Morning... Am I speaking to SSEGAWA
It is actually
... MUHAMOOD?
Yeah, yeah, yeah, because actually
Thank you... uhm... how are you doing today?
How are you?
That's good to hear... My name is Lydia... calling on
-
... behalf of Baikal Finance... This is just a quick follow-up... about your account... Is this a good time to talk?
We'll soak it, soak it.
So... the reason for my call today is... uhm... according to our records, there's an outstanding payment for SPIRO EV... the amount due is Two Hundred and Ninety-Six Thousand and Thirty-Four Shillings... and it was due on
Hello?
... the Eleventh of June... uhm... can you please tell me if you have already made this payment... or if there's a plan in place to make it soon?
Oh. So, yeah. I was talking with my manager,
Okay...
Hold up.
Alright... so what did your manager advise you about the payment?
Because I told him that this thing was not good but as soon as possible I will clear everything.
I
Yes.
I understand...
- Hmm. Hmm.
So just to make
But let you across not clear
sure I record this correctly... which exact date would work best for you to make the payment?
I think today's subject
Okay...
I think this week I will be clear this. This week I will be clear all this which I have in my account.
Alright... so just to be sure I have this right... you're planning to clear everything by this Friday... is that correct?
I think Friday and Saturday. That has reached up to Sunday. I think this week, because I used to get money on Saturday. So that's why I used to get money on Saturday. When I have a big debt, so I used to clear a big amount. That's what I used to do.
But I think that this week, the end of this week, I will be cleared of all debts which I have on my account.
Okay... so that would be this Sunday...
Yeah. Aha, let us do like that.
Perfect!
But that's what I wanted.
I've got that recorded... Thank you so much for your time today... we really appreciate it... have a good day...
{"outcome": {"customer_name": "SSEGAWA MUHAMOOD", "to": "256703478748", "from": "12513227972", "call_id": "Ping842", "call_type": "outbound", "call_date": "2026-06-11", "call_time": "11:04", "call_status": "completed", "language_used": "English", "amount_due": 296034, "currency": "UGX", "due_date": "2026-06-11", "paid_status": "unpaid", "bank_name": null, "amount_paid": null, "payment_reference": null, "promised_date": "2026-06-15", "followup_date": null, "followup_time": null, "sentiment": "cooperative", "confidence_score": 4, "call_frequency_action": "normal", "action": "followup", "action_reason": "Customer promised to clear balance by Sunday 2026-06-15", "escalation_reason": null}}
{"message":"Workflow was started"}
[40] Tool: {"reason": "call completed - customer promised to clear balance by Sunday 2026-06-15"}
OK