Call with Mark ended due to poor audio connection preventing clear communication.
No material agent failures detected.
Recording
Transcript
13 turnsHello, thank you for calling Shell Gas Uganda... my name is Lydia... may I know your name please?
My name is Mark.
Sorry, is that Mark?
we give you this yes hello
Thank you Mark... how can I help you today?
It is very important.
I'm having a bit of trouble hearing you clearly... could you please try again?
I just wanted to confirm.
I'm sorry Mark, I'm still having trouble understanding you clearly... could you please try calling back when you have a better connection? I want to make sure I can help you properly.
{"answers": {"to": "{{to}}", "from": "{{from}}", "call_date": "{{current_date}}", "call_time": "{{current_time}}", "call_direction": "inbound", "client_name": "Mark", "is_lead": true, "language_used": "English", "call_status": "answered", "interest": "cold", "customer_intent": "unclear", "callback_date": null, "callback_time": null, "appt_date": null, "appt_time": null, "unanswered_questions": null, "q1": null, "a1": null, "q2": null, "a2": null, "q3": null, "a3": null, "q4": null, "a4": null, "q5": null, "a5": null, "q6": null, "a6": null, "q7": null, "a7": null, "q8": null, "a8": null, "q9": null, "a9": null, "q10": null, "a10": null}}
{"message":"Webhook received"}
[12] Tool: {"reason": "Poor audio connection - customer unable to be heard clearly after multiple attempts"}
OK