Customer acknowledged the debt but requested more time to arrange payment without providing a specific date.
No material agent failures detected.
Recording
Transcript
23 turns... Hello... Good Morning... Am I speaking to
Well,
... MASUGE
Yes, yes, yes. Yeah, I'm the one.
Thank you... uhm... how are you doing today?
I'm playing now, I am.
Alright… uhm… thank you for confirming… My name is Lydia... calling on behalf of Baikal Finance... This is just a quick follow-up... about your account... Is this a good time to talk?
Yeah, we can't talk.
So... the reason for my call today is... uhm... according to our records, there's an outstanding payment for TVS STAR HLX 125CC -5G... the amount due is Seven Hundred and Ninety-Five Thousand Shillings... and it was due on Eleventh of June... uhm... can you please tell me if you have already made this payment... or if there's a plan in place to make it soon?
The payment for this week
I understand... uhm... just to be sure I record this correctly... which specific day this week would work best for you?
Yes, I know very well that I'm supposed to pray today.
Okay... so you're planning to pay today... uhm... just to confirm the date correctly... today is the Eleventh of June... is that right?
Yeah, I'm still looking for money. The money is not enough.
I
Yeah, so he...
I understand... uhm... things can be
Take some patients that I can perfect. Yeah, that is it.
I
I'm still working for the government.
I understand... uhm... when do you expect to have the money so you can make the payment?
Okay.
Okay... uhm... just to make sure I record this correctly... which specific date would work best for you?