Customer LUSIMBO RONALD was busy and requested a callback for tomorrow.
No material agent failures detected.
Recording
Transcript
15 turns... Hello... Good Morning... Am I speaking to LUSIMBO RONALD?
Yeah, no problem.
Thank you... uhm... how are you doing today?
What?
That's good to hear... My name is Lydia... calling on behalf of Baikal Finance... This is just a quick follow-up... about your account... Is this a good time to talk?
I am not going to go to Uganda.
I understand... uhm... thank you for letting me know... When would be a better time for me to call you back?
You know, it's a good idea.
Okay... so that would be tomorrow...
Thank you.
Perfect! I've got that recorded... Thank you so much for your time today... we really appreciate it... have a good day...
{"outcome": {"customer_name": "LUSIMBO RONALD", "to": "256741276605", "from": "12513227972", "call_id": "Ping888", "call_type": "outbound", "call_date": "2026-06-11", "call_time": "11:13", "call_status": "callback_scheduled", "language_used": "English", "amount_due": 84589, "currency": "UGX", "due_date": "2026-06-11", "paid_status": "unknown", "bank_name": null, "amount_paid": null, "payment_reference": null, "promised_date": null, "followup_date": "2026-06-12", "followup_time": null, "sentiment": "cooperative", "confidence_score": 3, "call_frequency_action": "normal", "action": "followup", "action_reason": "Customer not available — callback scheduled for tomorrow", "escalation_reason": null}}
{"message":"Workflow was started"}
[14] Tool: {"reason": "call completed - callback scheduled for 2026-06-12"}
OK