Customer OCHIENG ROBERT is unwell and unable to pay the outstanding 237,100 UGX installment; callback scheduled for June 16, 2026.
No material agent failures detected.
Recording
Transcript
47 turns... Hello... Good Morning... Am I speaking to OCHIENG ROBERT?
Yeah, I know.
Thank you... uhm... how are you doing today?
Yes.
That's good to hear...
- I'm good.
My name is Lydia... calling on behalf of Baikal Finance... This is just a quick follow-up... about your account... Is this a good time to talk?
Yeah, we can talk about it. These days, I'm sick. Even for now, I mean, what's the difference?
I'm sorry to hear that... I'll keep this very brief for you... So... the reason for my call today is... uhm... according to our records, there's an outstanding payment for KEVLA... the amount due is Two Hundred and Thirty-Seven Thousand One Hundred Shillings... and it was due on the Eleventh of June... Does that make sense?
Hello, mate. Hello, mate. Hello, mate. Hello.
I understand... uhm... can you please tell me if you have already made this payment... or if there's a plan in place to make it soon?
How much is there? How much will I lose?
This installment amount is Two Hundred and Thirty-Seven Thousand One Hundred Shillings... uhm... out of the total purchase value of Five Million Two Hundred and Sixty-Five Thousand Shillings... and so far you have paid Two Million Three Hundred and Ninety-Nine Thousand and Fifty Shillings.
Not related to me. When I get fine, I'll take that in my own way, but I'm still seeking.
I
I don't have to finish teaching that.
I
I'll try my best, I do.
I understand... uhm
That's my old food.
I understand... uhm...
- Oh, definitely, it is, yeah.
I understand... uhm... when do you expect to feel better so you can make the payment?
I think it is a week.
Okay
When I be fine, I will suffer that manner, but it's just the way I'm not fine.
I understand... uhm... just to make sure I record this accurately... you said you'll pay when you're fine... could you give me an approximate date so I can update our records?
- I understand.
I
- I really like this one.
I understand... uhm... just to make sure I record this accurately... you said you'll pay when you're fine... could you give me an approximate date so I can update our records?
Good.
I
They started to... I think Monday to Saturday, you know.
Okay... so that would be
Maybe I will see when I get different because now I am still a student.
I understand... uhm... since you're not sure about the exact date right now, would you prefer I call you back in a few days to check in?
Okay, thank you.
Okay... uhm... let me schedule a callback for you... I'll call you back on Tuesday the sixteenth of June... is that correct?
Thank you. Thank you.
Perfect! I've got that recorded...
{"outcome": {"customer_name": "OCHIENG ROBERT", "to": "256774369034", "from": "12513227972", "call_id": "Ping850", "call_type": "outbound", "call_date": "2026-06-11", "call_time": "11:06", "call_status": "callback_scheduled", "language_used": "English", "amount_due": 237100, "currency": "UGX", "due_date": "2026-06-11", "paid_status": "unpaid", "bank_name": null, "amount_paid": null, "payment_reference": null, "promised_date": null, "followup_date": "2026-06-16", "followup_time": null, "sentiment": "stressed", "confidence_score": 2, "call_frequency_action": "normal", "action": "followup", "action_reason": "Customer unwell - callback scheduled for 2026-06-16", "escalation_reason": null}}
{"message":"Workflow was started"}
Thank you, Madam.
Alright... thank you so much for your time today... we really appreciate it... have a good day...
{"reason": "call completed - callback scheduled for 2026-06-16"}
OK