Customer SSEGEMBE DAVID WISE confirmed he will make the 650,000 UGX SPIRO EV payment today (June 11, 2026) after previously depositing money last week.
No material agent failures detected.
Recording
Transcript
32 turnsHello?
... Hello... Good Morning... Am I speaking to SSEGEMBE DAVID WISE?
Cheers.
Thank you... uhm... how are you doing today?
I'm a good idea
That's good to hear... My name is Lydia... calling on
Yeah.
... behalf of Baikal
According to
...
Oh, yeah.
... Finance... This is just a quick follow-up... about your account... Is this a good time to talk?
It's okay, you can trust me.
So... the reason for my call today is... uhm... according to our records, there's an outstanding payment for SPIRO EV... the amount due is Six Hundred and Fifty Thousand Shillings... and it was due on Eleventh of June... uhm... can you please tell me if you have already made this payment... or if there's a plan in place to make it soon?
He lives in
I'm sorry... uhm... I didn't quite catch that... could you repeat that for me please?
Because last time I deposited a man. You said there was a new man.
Thank you for letting me know... uhm... okay... let me just
Now there is today
I understand
Today I have to make my payment this week.
Alright... uhm... I understand you're planning to make the payment this week... just to be sure I note it correctly... which exact day this week would that be?
Today, because I always put the man on Thursday.
Okay... so that would be today, Thursday the Eleventh of June... is that correct?
for 11th of June
Perfect! I've got that
Last time, the last week, for the money for the last week. Is it? Hello?
Perfect! I've got that recorded... Thank you so much for your time today… we really appreciate it… have a good day…
{"outcome": {"customer_name": "SSEGEMBE DAVID WISE", "to": "256754993450", "from": "12513227972", "call_id": "Ping845", "call_type": "outbound", "call_date": "2026-06-11", "call_time": "11:05", "call_status": "completed", "language_used": "English", "amount_due": 650000, "currency": "UGX", "due_date": "2026-06-11", "paid_status": "unpaid", "bank_name": null, "amount_paid": null, "payment_reference": null, "promised_date": "2026-06-11", "followup_date": null, "followup_time": null, "sentiment": "cooperative", "confidence_score": 4, "call_frequency_action": "normal", "action": "followup", "action_reason": "Customer promised to pay today (2026-06-11)", "escalation_reason": null}}
{"message":"Workflow was started"}
[31] Tool: {"reason": "call completed - customer promised to pay today (2026-06-11)"}
OK