Customer NAM STEVEN OKAKA confirmed he will make a partial payment tomorrow (June 12, 2026) via mobile money after discussing the outstanding balance of 215,991 UGX due today.
No material agent failures detected.
Recording
Transcript
36 turns... Hello... Good Morning... Am I speaking to NAM STEVEN OKAKA?
I'm going.
Thank you... uhm... how are you doing today?
All right.
That's good to hear... My name is Lydia... calling on behalf of Baikal Finance... This is just a quick follow-up... about your account... Is this a good time to talk?
Um,
So... the reason for my call today is... uhm... according to our records, there's an outstanding payment for KEVLA... the amount due is Two Hundred and Fifteen Thousand Nine Hundred and Ninety-One Shillings... and it was due on Eleventh of June... uhm... can you please tell me if you have already made this payment... or if there's a plan in place to make it soon?
You have ordered even the one for today?
I understand... uhm... so you're planning to pay today... just to record this
The one of today is added because it was $125,000.
I see... uhm... thank you for explaining that... so you're planning to pay today... just to make sure I record this
No, I just want to know because I'm seeing whether it is due today. Because I paid it last time $170,000 and the balance was $125,000. But again, I've seen in the message it's over $220,000, $22,000, something like that.
I understand your concern about the amount... uhm... let me clarify what I'm seeing here... This installment amount is Two Hundred and Fifteen Thousand Nine Hundred and Ninety-One Shillings... out of the total purchase value of Four Million Seven Hundred and Sixty-Five Thousand Shillings... and so far you have paid Six Hundred and Ninety-Nine Thousand Nine Hundred and Thirty-Five Shillings... Does that make sense?
What a meaning. Hello? Can you hear me?
Yes, I can hear you
Hello, can I explain to you?
Yes, please go ahead... I'm listening...
I'm like, is it over the week? Today, because last time I paid it, the balance was $120,000.
I understand... uhm... what I'm seeing in our system is that this installment of Two Hundred and Fifteen Thousand Nine Hundred and Ninety-One Shillings is due today... the Eleventh of June... Does that match what you're seeing?
Okay, I'm going to pay some money.
That's great to hear... uhm... just to make sure I record this correctly... which exact date are you planning to make the payment?
I'm mortal.
Okay, noted... uhm... just to make sure I record this accurately... you said tomorrow, which would be Friday the Twelfth of June... is that correct?
Yeah, but I will not pay hold. I will deposit some money.
I understand... uhm... so you'll be making a partial payment tomorrow... just for our records, could you tell me which bank you'll be using for the payment?
No, I use my number, the one which you have called.
Alright
That's what I always use.
Okay... uhm... so you'll be making a partial payment tomorrow via mobile money... just to confirm, that would be Friday the Twelfth of June... is that correct?
Yeah.
Perfect! I've got that recorded...
{"outcome": {"customer_name": "NAM STEVEN OKAKA", "to": "256781041689", "from": "12513227972", "call_id": "Ping871", "call_type": "outbound", "call_date": "2026-06-11", "call_time": "11:10", "call_status": "completed", "language_used": "English", "amount_due": 215991, "currency": "UGX", "due_date": "2026-06-11", "paid_status": "partial", "bank_name": null, "amount_paid": null, "payment_reference": null, "promised_date": "2026-06-12", "followup_date": "2026-06-12", "followup_time": null, "sentiment": "cooperative", "confidence_score": 3, "call_frequency_action": "normal", "action": "escalate", "action_reason": "Customer promised partial payment via mobile money for 2026-06-12 - requires reconciliation", "escalation_reason": "Customer confirmed partial payment of unspecified amount via mobile money - full reconciliation needed"}}
{"message":"Workflow was started"}
Alright… uhm… thank you so much for your time today… we really appreciate it… have a good day…
{"reason": "call completed - customer promised partial payment for 2026-06-12 via mobile money - escalated for reconciliation"}
OK