Customer KATENDE HASSAN TWABBI promised to pay the outstanding installment of 94,717 UGX by Saturday, June 13th, 2026.
No material agent failures detected.
Recording
Transcript
42 turnsHello.
... Hello... Good Morning... Am I speaking
Hello
... to KATENDE HASSAN TWABBI?
Hello?
Thank you... uhm... how are you doing today?
I don't...
That's good to hear... My name is Lydia... calling on behalf of Baikal Finance... This is just a quick follow-up... about your account... Is this a good time to talk?
Sorry?
So... the reason for my call today is... uhm... according to our records, there's an outstanding payment for SPIRO EV... the amount due is Ninety-Four Thousand Seven Hundred and Seventeen Shillings... and it was due on Eleventh of June... uhm... can you please tell me if you have already made this payment... or if there's a plan in place to make it soon?
Hello.
I'm sorry... uhm... I didn't
You are a bit far, dear.
I'm sorry... uhm... I'll slow down for you... let me try again... the amount due is Ninety-Four Thousand Seven Hundred and Seventeen Shillings... and it was due on Eleventh of June... can you tell me if you have already made this payment?
and it was still on the limit of June
Yes... that's correct... the
Your network is a burner, okay?
I understand... uhm... so just to be clear... have you already made this payment... or are you planning to make it soon?
I'm planning to kill everything. I'm planning to kill everything.
That's great to hear... uhm... just so I can record this correctly... which specific date are you planning to make the payment?
I went by Saturday when I've cleared everything. Because what was the balance there?
Okay... so that would be Saturday the Thirteenth of June... is that correct?
Yeah, yeah, that's it.
Perfect! I've got that recorded...
Yeah, but what's the total?
This installment amount is Ninety-Four Thousand Seven Hundred and Seventeen Shillings... uhm... out of the total purchase value of Three Million Eight Hundred and Ten Thousand Shillings... and so far you have paid One Million Seven Hundred and Fifty Thousand Three Hundred and One Shillings.
I've not got that balance properly.
I understand... uhm... I only have the
Did you hit me?
I understand... uhm... I only have the current installment details with me... our team can give you the full breakdown... I can note that for them... but for now, I've recorded your payment plan for Saturday the Thirteenth of June... is that still correct?
Hmm.
Perfect
the payment of how much money is that, of your credit.
The amount due for this installment is Ninety-Four Thousand Seven Hundred and Seventeen Shillings... uhm... our
Mmm. Mmm.
I
Okay.
Perfect! I've got that recorded... thank you so much for your time today... we really appreciate it... have a good day...
{"outcome": {"customer_name": "KATENDE HASSAN TWABBI", "to": "256753137569", "from": "12513227972", "call_id": "Ping852", "call_type": "outbound", "call_date": "2026-06-11", "call_time": "11:06", "call_status": "completed", "language_used": "English", "amount_due": 94717, "currency": "UGX", "due_date": "2026-06-11", "paid_status": "unpaid", "bank_name": null, "amount_paid": null, "payment_reference": null, "promised_date": "2026-06-13", "followup_date": "2026-06-13", "followup_time": null, "sentiment": "cooperative", "confidence_score": 4, "call_frequency_action": "normal", "action": "followup", "action_reason": "Customer promised to pay full installment on Saturday June 13th", "escalation_reason": null}}
{"message":"Workflow was started"}
[41] Tool: {"reason": "call completed - customer promised to pay full installment on 2026-06-13"}
OK