Customer MUGISHA SHADRICK ERIC promised to pay the outstanding balance of 84,589 UGX tomorrow (June 12, 2026).
No material agent failures detected.
Recording
Transcript
22 turnsOkay.
... Hello... Good Morning... Am I speaking to
-
... MUGISHA
There you go.
... SHADRICK ERIC
Thank you. Thank you.
Thank you... uhm... how are you doing today?
I'm doing well.
That's good to hear... My name is Lydia... calling on behalf of Baikal Finance... This is just a quick follow-up... about your account... Is this a good time to talk?
Yeah.
So... the reason for my call today is... uhm... according to our records, there's an outstanding payment... the amount due is Eighty-Four Thousand Five Hundred and Eighty-Nine Shillings... and it was due on Eleventh of June... uhm... can you please tell me if you have already made this payment... or if there's a plan in place to make it soon?
I have to pay tomorrow.
I understand... uhm... just to make sure I record this accurately... you said tomorrow... which would be Friday the Twelfth of June... is that correct?
Yeah.
Perfect! I've got that recorded...
{"outcome": {"customer_name": "MUGISHA SHADRICK ERIC", "to": "256762143854", "from": "12513227972", "call_id": "Ping890", "call_type": "outbound", "call_date": "2026-06-11", "call_time": "11:14", "call_status": "completed", "language_used": "English", "amount_due": 84589, "currency": "UGX", "due_date": "2026-06-11", "paid_status": "unpaid", "bank_name": null, "amount_paid": null, "payment_reference": null, "promised_date": "2026-06-12", "followup_date": null, "followup_time": null, "sentiment": "cooperative", "confidence_score": 4, "call_frequency_action": "normal", "action": "followup", "action_reason": "Customer promised to pay tomorrow - followup scheduled", "escalation_reason": null}}
{"message":"Workflow was started"}
Okay.
Thank you so much for your time today... we really appreciate it... have a good day...
{"reason": "call completed - customer promised to pay tomorrow (2026-06-12)"}
OK