Customer SSEMPIJJA JACKSON promised to complete the outstanding payment of 593,735 UGX by July 3rd through daily installments of at least 50,000 UGX.
No material agent failures detected.
Recording
Transcript
54 turns... Hello... Good Morning... Am I speaking to SSEMPIJJA
Thank you.
...
Thank you.
... JACKSON?
It's me.
Thank you... uhm... how are you doing today?
I'm sorry.
That's good to hear... My name is Lydia... calling on behalf of Baikal Finance... This is just a quick follow-up... about your account... Is
Yeah.
this
Yeah.
a good time to talk?
Of course, yes.
So... the reason for my call today is... uhm... according to our records, there's an outstanding payment for MOCOO... the amount due is Five Hundred and Ninety-Three Thousand Seven Hundred and Thirty-Five Shillings... and it was due on Eleventh of June... uhm... can you please tell me if you have already made this payment... or if there's a plan in place to make it soon?
Of course now what we are doing, we are trying to put money every day. I got the bike on behalf of my dad and he has been riding it. He fell sick for that previous week. Yesterday he managed to send some 70 money.
I understand...
And we're going to be pushing it like every day.
That's really thoughtful of you to help your dad... uhm... so you're planning to make payments daily... could you tell me which specific date you expect to complete the full payment?
Like maybe from today,
Okay...
They will be keeping her.
I
a minimum of 50 and above, then we see where we shall be.
I understand... so starting from today with at least fifty thousand daily... uhm... just to make sure I record this correctly... you're planning to complete the full payment by which date?
For a time maybe I can't say, I can recall what you said, but now what I know
I
Every day we shall be putting at least something because now we can't wait for the week we have our ears behind.
I understand... uhm... since you're making daily payments, could you give me a target date when you expect to have the full amount cleared?
What is the balance?
This installment amount is Five Hundred and Ninety-Three Thousand Seven Hundred and Thirty-Five Shillings... uhm... out of the total purchase value of Five Million One Hundred and Ninety Thousand Shillings... and so far you have paid One Million Four Hundred and Sixty-Three Thousand Five Hundred Shillings.
Hmm.
Does that make sense?
No, no, no, no, no.
I'm
serves to put in more effort
I understand... uhm... so you're planning to put in more effort... could you tell me which specific date you're targeting to complete the full payment?
So, if you finish all the areas behind,
I understand... uhm... since you're behind and want to catch up quickly... could you give me a target date when you expect to have the full payment completed?
Today is June
Okay...
religion
just to make sure I
How do you see July 3rd, July?
record this accurately... you said July the third... is that correct?
Yeah.
Perfect! I've got that recorded...
{"outcome": {"customer_name": "SSEMPIJJA JACKSON", "to": "256759277808", "from": "12513227972", "call_id": "Ping863", "call_type": "outbound", "call_date": "2026-06-11", "call_time": "11:08", "call_status": "completed", "language_used": "English", "amount_due": 593735, "currency": "UGX", "due_date": "2026-06-11", "paid_status": "unpaid", "bank_name": null, "amount_paid": null, "payment_reference": null, "promised_date": "2026-07-03", "followup_date": null, "followup_time": null, "sentiment": "cooperative", "confidence_score": 4, "call_frequency_action": "normal", "action": "followup", "action_reason": "Customer promised to complete payment by July 3rd with daily installments", "escalation_reason": null}}
{"message":"Workflow was started"}
Alright… uhm… thank you so
Yeah.
much for your time today… we really appreciate it… have a good day…
{"reason": "call completed - customer promised payment by July 3rd with daily installments"}
OK