Customer JAPIAN CEPHAS promised to pay the outstanding balance of 139,976 UGX tomorrow (June 12, 2026).
No material agent failures detected.
Recording
Transcript
21 turns... Hello... Good Morning... Am I speaking to
Hello?
... JAPIAN CEPHAS?
Yes.
Thank you... uhm... how are you doing today?
I'm okay, how are you, madam?
I am fine... thank you for asking... My name is Lydia... calling on behalf of Baikal Finance... This is just a quick follow-up... about your account... Is this a good time to talk?
Yes.
So... the reason for my call today is... uhm... according to our records, there's an outstanding payment for HAOJUE... the amount due is One Hundred and Thirty-Nine Thousand Nine Hundred and Seventy-Six Shillings... and it was due on Eleventh of June... uhm... can you please tell me if you have already made this payment... or if there's a plan in place to make it soon?
Yeah, there is a plan in place to make it.
Okay... that's good to hear... uhm... just to make sure I record this correctly... which specific date are you planning to make the payment?
I'll give you a call. I'll give you a call. I'll put money tomorrow.
I understand... uhm... just to record this accurately... tomorrow would be Friday the Twelfth of June... is that correct?
Yes, yes.
Perfect! I've got that recorded...
Yes, yes, my man.
[17] Tool: {"outcome": {"customer_name": "JAPIAN CEPHAS", "to": "256760515074", "from": "12513227972", "call_id": "Ping854", "call_type": "outbound", "call_date": "2026-06-11", "call_time": "11:07", "call_status": "completed", "language_used": "English", "amount_due": 139976, "currency": "UGX", "due_date": "2026-06-11", "paid_status": "unpaid", "bank_name": null, "amount_paid": null, "payment_reference": null, "promised_date": "2026-06-12", "followup_date": null, "followup_time": null, "sentiment": "cooperative", "confidence_score": 4, "call_frequency_action": "normal", "action": "followup", "action_reason": "Customer promised to pay tomorrow - followup scheduled", "escalation_reason": null}}
{"message":"Workflow was started"}
Alright… uhm… thank you so much for your time today… we really appreciate it… have a good day…
{"reason": "call completed - customer promised to pay on 2026-06-12"}
OK