Customer requested Luganda-speaking callback for payment discussion.
1 transcript-backed agent failure detected.
Recording
Transcript
20 turns... Hello... Good Morning... Am I
Mike, I'm running out of time.
... speaking to LWEBUGA PAUL?
Yes, sir.
Thank you... uhm... how are you doing today?
Huh?
I am fine... thank you for asking... My name is Lydia... calling on behalf of Baikal Finance... This is just a quick follow-up... about your account... Is this a good time to talk?
Okay.
I understand... uhm... I'm sorry if the messages have been too many... I'll keep this very brief for you... So... the
Uh, uh, uh. Hello?
... reason for my call today is... uhm... according to our records, there's an outstanding payment for SIMBA RAPTOR 125CC... the amount due is Seventy Thousand Two Hundred and Forty Six Shillings... and it was due on Eleventh of June
Yes, yes, yes, yes, yes.
... uhm... can you please tell me if you have already made this payment... or if there's a plan in place to make it soon?
Now what? My plan?
I understand... uhm... so just to be clear... have you already made this payment, or are you planning to make it soon?
So the problem of English
I
so we can get someone to call me in Uganda and they will discuss
I understand... uhm... I can definitely arrange for someone who speaks Luganda to call you back... Let me note that for our team right away... They'll reach out to you shortly...
Dawad, you are here? Dawad? Hello? Yes? Hello? Hello?