Customer declined the cold outreach call immediately due to being busy with an engagement.
No material agent failures detected.
Recording
Transcript
8 turnsThank you.
Hello... Good afternoon... My name is SHEARON... calling from Edifice Properties... We are one of the leading companies in for Real Estate Developer... Would you like to know more?
having an engagement statement would be a good way.
No problem at all... thank you so much for your time today... I will send you the details of this on WhatsApp so you have it for reference... And if you are ever interested in the future... you are welcome to call us back on this same number... Have a wonderful and blessed day...
{"answers": {"to": "Ping3393", "from": "256701426637", "call_date": "2026-06-12", "call_time": "16:06", "call_direction": "outbound", "client_name": null, "is_lead": false, "language_used": "English", "lead_score": 1, "call_status": "not_interested", "interest": "cold", "customer_intent": "not_interested", "call_summary": "Customer declined the cold outreach call immediately, stating they have an engagement and are busy. They were not interested in hearing more about Edifice Properties' real estate offerings. No questions were asked or answered.", "objections_raised": ["busy with engagement"], "unanswered_questions": null, "q1": null, "a1": null, "q2": null, "a2": null, "q3": null, "a3": null, "q4": null, "a4": null, "q5": null, "a5": null, "q6": null, "a6": null, "q7": null, "a7": null, "q8": null, "a8": null, "q9": null, "a9": null, "q10": null, "a10": null, "callback_date": null, "callback_time": null, "appt_date": null, "appt_time": null}}
{"message":"Webhook received"}
[7] Tool: {"reason": "Customer declined call due to being busy with engagement"}
OK