Agent used a flow that does not match the call type or campaign rules.
Agent quote
[0] Agent: Hello, am I speaking with ?
Failure context
[0] Agent:Hello, am I speaking with ?
[1] Agent:Hello , are you there?
[2] Agent:Since I have not received a response, our team will follow up with you shortly. Thank you.
Customer pushed back, but agent continued script instead of handling the objection.
Agent quote
[3] Agent: That's great... uhm... right now, every booking comes with a free flat-screen TV, available on 1BHK, 2BHK & 3BHK... Limited units available... May I know your name please?
Failure context
[1] Agent:Hello... Good afternoon... My name is SHEARON... calling from Edifice Properties... We are one of the leading companies in for Real Estate Developer... Would you like to know more?
[2] User:No.
[3] Agent:That's great... uhm... right now, every booking comes with a free flat-screen TV, available on 1BHK, 2BHK & 3BHK... Limited units available... May I know your name please?
Agent treated unclear speech as valid instead of clarifying.
Agent quote
[5] Agent: Okay... so your name is John... is that correct?
Failure context
[3] Agent:That's great... uhm... may I know your name please?
[4] User:Thank you.
[5] Agent:Okay... so your name is John... is that correct?
[6] User:I don't know.
[7] Agent:Got it... John... right now, every booking comes with a free flat-screen TV, available on 1BHK, 2BHK & 3BHK... Limited Units available...
Are you thinking investment and returns, or is this your dream home we're talking about?
Customer pushed back, but agent continued script instead of handling the objection.
Agent quote
[3] Agent: uhm... right now, every booking comes with a free flat-screen TV, available on 1BHK, 2BHK & 3BHK... Limited Units available... Does that sound interesting to you?
Failure context
[1] Agent:Hello... Good afternoon... My name is SHEARON... calling from Edifice Properties... We are one of the leading companies in for Real Estate Developer... Would you like to know more?
[2] User:Call you in a moment.
[3] Agent:uhm... right now, every booking comes with a free flat-screen TV, available on 1BHK, 2BHK & 3BHK... Limited Units available... Does that sound interesting to you?
[4] User:No.
[5] Agent:That's great... uhm... may I know your name please?
Agent used a flow that does not match the call type or campaign rules.
Agent quote
[0] Agent: Hello, am I speaking with ?
Failure context
[0] Agent:Hello, am I speaking with ?
[1] User:All right.
[2] Agent:Hello... Good afternoon... My name is SHEARON... calling from Edifice Properties... We are one of the leading companies in for Real Estate Developer... Would you like to know more?
Customer pushed back, but agent continued script instead of handling the objection.
Agent quote
[4] Agent: That's great... uhm... may I know your name please?
Failure context
[2] Agent:Hello... Good afternoon... My name is SHEARON... calling from Edifice Properties... We are one of the leading companies in for Real Estate Developer... Would you like to know more?
[3] User:Uh, no.
[4] Agent:That's great... uhm... may I know your name please?
[5] User:Just you and me.
[6] Agent:Okay... so your name is Justo... is that correct?
Agent failed to recognize what the customer actually meant or wanted.
Agent quote
[8] Agent: Perfect... right now, every booking comes with a free flat-screen TV, available on 1BHK, 2BHK & 3BHK... Limited units available... Are you interested in hearing more about our projects?
Failure context
[6] Agent:Okay... so your name is Justo... is that correct?
[7] User:- Sorry?
[8] Agent:Perfect... right now, every booking comes with a free flat-screen TV, available on 1BHK, 2BHK & 3BHK... Limited units available... Are you interested in hearing more about our projects?
[9] User:I love you.
[10] Agent:Great... let me ask you a few questions to help find the best option for you... Are you thinking investment and returns, or is this your dream home we're talking about?
Customer pushed back, but agent continued script instead of handling the objection.
Agent quote
[3] Agent: That's great... uhm... right now, every booking comes with a free flat-screen TV, available on 1BHK, 2BHK & 3 BHK... Limited units available... That's great... uhm... may I know your name please?
Failure context
[1] Agent:Hello... Good afternoon... My name is SHEARON... calling from Edifice Properties... We are one of the leading companies in for Real Estate Developer... Would you like to know more?
[2] User:No.
[3] Agent:That's great... uhm... right now, every booking comes with a free flat-screen TV, available on 1BHK, 2BHK & 3 BHK... Limited units available... That's great... uhm... may I know your name please?
[4] User:Good to see you, blah.
[5] Agent:Okay... so your name is Sidla... is that correct?
Customer pushed back, but agent continued script instead of handling the objection.
Agent quote
[5] Agent: That's great... uhm... may I know your name please?
Failure context
[3] Agent:uhm... calling from Edifice Properties... We are one of the leading companies in for Real Estate Developer... Would you like to know more?
[4] User:No?
[5] Agent:That's great... uhm... may I know your name please?
[6] Agent:Hello , are you there?
Agent collected useful data but did not persist it with a tool call before ending.
Agent quote
[9] Agent: Since I have not received a response, our team will follow up with
Failure context
[7] Agent:Got it... thank you John... right now, every booking comes with a free flat-screen TV, available on 1BHK, 2BHK & 3BHK... Limited units available... Are you thinking investment and returns, or is this your dream home we're talking about?
[8] Agent:Hello , are you there?
[9] Agent:Since I have not received a response, our team will follow up with
Agent treated unclear speech as valid instead of clarifying.
Agent quote
[6] Agent: Okay... so your name is Ronald... is that correct?
Failure context
[4] Agent:That's great... uhm... may I know your name please?
[5] User:They are just a bunch of fools.
[6] Agent:Okay... so your name is Ronald... is that correct?
[7] User:I have been to the same place, I have been to many places.
[8] Agent:Got it... thank you Ronald... right now, every booking comes with a free flat-screen TV, available on 1BHK, 2BHK &
Agent treated unclear speech as valid instead of clarifying.
Agent quote
[11] Agent: Okay... so your name is John... is that correct?
Failure context
[9] Agent:That's great... uhm... may I know your name please?
[10] User:Bye.
[11] Agent:Okay... so your name is John... is that correct?
[12] User:Thank you.
[13] Agent:Perfect... John, are you thinking investment and returns, or is this your dream home we're talking about?
Agent treated unclear speech as valid instead of clarifying.
Agent quote
[5] Agent: That's great... uhm... may I know your name please?
Failure context
[3] Agent:uhm... calling from Edifice Properties... We are one of the leading companies in for Real Estate Developer... Would you like to know more?
[4] User:Momo?
[5] Agent:That's great... uhm... may I know your name please?
[6] User:I'm busy too.
[7] Agent:Okay... so your name is Sam... is that correct?
Agent repeated itself or restarted a flow instead of adapting.
Agent quote
[11] Agent: I understand... uhm... are you thinking investment and returns, or is this your dream home we're talking about?
Failure context
[9] Agent:Perfect... right now, every booking comes with a free flat-screen TV, available on 1BHK, 2BHK & 3BHK... Limited units available... Are you thinking investment and returns, or is this your dream home we're talking about?
[10] User:Okay, talk to this lady.
[11] Agent:I understand... uhm... are you thinking investment and returns, or is this your dream home we're talking about?
[12] User:Hello?
[13] Agent:Hello... are you thinking investment and returns, or is this your dream home we're talking about?
Agent gave unsupported or incorrect facts. This creates trust and compliance risk.
Agent quote
[3] Agent: That's great... uhm... right now, every booking comes with a free flat-screen TV, available on 1BHK, 2BHK & 3BHK... Limited units available... That's great... uhm... may I know your name please?
Failure context
[1] Agent:Hello... Good afternoon... My name is SHEARON... calling from Edifice Properties... We are one of the leading companies in for Real Estate Developer... Would you like to know more?
[2] User:You're calling from where?
[3] Agent:That's great... uhm... right now, every booking comes with a free flat-screen TV, available on 1BHK, 2BHK & 3BHK... Limited units available... That's great... uhm... may I know your name please?
[4] User:Yeah, I want to.
[5] Agent:Okay... so your name is Kato... is that correct?
Call ended without resolution, next step, or clean disposition.
Agent quote
[11] Agent: No problem at all... thank you so much
Failure context
[9] Agent:No
[10] User:Bye.
[11] Agent:No problem at all... thank you so much
Agent used a flow that does not match the call type or campaign rules.
Agent quote
[0] Agent: Hello, am I speaking with ?
Failure context
[0] Agent:Hello, am I speaking with ?
[1] Agent:Hello , are you there?
[2] Agent:Since I have not received a response, our team will follow up with you shortly. Thank you.
Agent treated unclear speech as valid instead of clarifying.
Agent quote
[12] Agent: Okay... Kulambiro it is... how many bedrooms are you looking for?
Failure context
[10] Agent:Got it... We have prime apartments in Muyenga, Bugolobi, Naguru, Bukoto and Kulambiro — which location excites you the most?
[11] User:You said you couldn't do that?
[12] Agent:Okay... Kulambiro it is... how many bedrooms are you looking for?
[13] User:So.
[14] Agent:Perfect... two bedrooms... We have options for different budgets — what range are you working with so we find you the best fit?
Agent treated unclear speech as valid instead of clarifying.
Agent quote
[5] Agent: Okay... so your name is Paul... is that correct?
Failure context
[3] Agent:That's great... uhm... right now, every booking comes with a free flat-screen TV, available on 1BHK, 2BHK & 3 BHK... Limited units available... May I know your name please?
[4] User:who's
[5] Agent:Okay... so your name is Paul... is that correct?
[6] User:No.
[7] Agent:Got it... thank you Paul... Are you thinking investment and returns, or is this your dream home we're talking about?
Agent handled language preference incorrectly.
Agent quote
[6] Agent: Okay... I notice you're speaking Swahili... are you comfortable continuing in Swahili or would you prefer English?
Failure context
[4] Agent:Great... right now, every booking comes with a free flat-screen TV, available on 1BHK, 2BHK & 3BHK... Limited units available... That's great... uhm... may I know your name please?
[5] User:Me speak English small, small, little, little,
[6] Agent:Okay... I notice you're speaking Swahili... are you comfortable continuing in Swahili or would you prefer English?
[7] User:I speak Uganda English literally
[8] Agent:Okay... I understand... I'll speak slowly in English for you... uhm... may I know your name please?
Agent treated unclear speech as valid instead of clarifying.
Agent quote
[10] Agent: Okay... so your name is What... is that correct?
Failure context
[8] Agent:Okay... I understand... I'll speak slowly in English for you... uhm... may I know your name please?
[9] User:What?
[10] Agent:Okay... so your name is What... is that correct?
[11] User:Marla?
[12] Agent:Got it... so your name is Mala... is that right?
Agent treated unclear speech as valid instead of clarifying.
Agent quote
[9] Agent: Got it... investment and returns... We have prime apartments in Muyenga, Bugolobi, Naguru, Bukoto and Kulambiro — which location excites you the most?
Failure context
[7] Agent:Perfect... thank you Che...
Right now, every booking comes with a free flat-screen TV, available on 1BHK, 2BHK & 3BHK... Limited units available...
Are you thinking investment and returns, or is this your dream home we're talking about?
[8] User:on this information.
[9] Agent:Got it... investment and returns...
We have prime apartments in Muyenga, Bugolobi, Naguru, Bukoto and Kulambiro — which location excites you the most?
Agent used a flow that does not match the call type or campaign rules.
Agent quote
[0] Agent: Hello, am I speaking with ?
Failure context
[0] Agent:Hello, am I speaking with ?
[1] User:Okay.
[2] Agent:Hello... Good morning... My name is VICKY... calling from Edifice Properties... We are one of the leading companies in for Real Estate Developer... Would you like to know more?
Agent treated unclear speech as valid instead of clarifying.
Agent quote
[16] Agent: Okay... Kulambiro... how many bedrooms are you looking for?
Failure context
[14] Agent:I'm sorry... I didn't quite catch that... could you repeat that for me please?
[15] User:Cool, I'm beautiful.
[16] Agent:Okay... Kulambiro... how many bedrooms are you looking for?
[17] User:Hmm?
[18] Agent:I'm sorry... I didn't quite catch that... could you repeat that for me please?
Agent treated unclear speech as valid instead of clarifying.
Agent quote
[13] Agent: Got it... and we have prime apartments in Muyenga, Bugolobi, Naguru, Bukoto and Kulambiro — which location excites you the most?
Failure context
[11] Agent:Perfect... okay... let me ask you a few questions to help find the best property for you... Are you thinking investment and returns, or is this your dream home we're talking about?
[12] User:Yes.
[13] Agent:Got it... and we have prime apartments in Muyenga, Bugolobi, Naguru, Bukoto and Kulambiro — which location excites you the most?
[14] User:I'm a good looking and I'm a good...