⚠ 2 errors1:24Jun 12, 2026, 01:10 PMhangup

Sam engaged briefly with the cold outreach call, confirmed interest in investment properties, but the call ended before completing the qualification process.

5954be91-807f-4da4-9650-f4719189339d

2 transcript-backed agent failures detected.

Messages

Agent turns

Tools

Errors

Recording

Transcript

18 turns

Agent → · ← User

User#0

Hello?

Agent#1

Hello... Good afternoon... My name is SHEARON...

User#2

Agent#3

uhm... calling from Edifice Properties... We are one of the leading companies in for Real Estate Developer... Would you like to know more?

User#4

Momo?

Agent#5⚠ Flagged

That's great... uhm... may I know your name please?

User#6

I'm busy too.

Agent#7

Okay... so your name is Sam... is that correct?

User#8

Yeah.

Agent#9

Perfect... right now, every booking comes with a free flat-screen TV, available on 1BHK, 2BHK & 3BHK... Limited units available... Are you thinking investment and returns, or is this your dream home we're talking about?

User#10

Okay, talk to this lady.

Agent#11⚠ Flagged

I understand... uhm... are you thinking investment and returns, or is this your dream home we're talking about?

User#12

Hello?

Agent#13

Hello... are you thinking investment and returns, or is this your dream home we're talking about?

User#14

Hello.

Agent#15

Hello... I'm asking if you're thinking investment and returns, or is this your dream home we're talking about?

User#16

Agent#17

Got it... investment... We have prime apartments in Muyenga, Bugolobi, Naguru, Bukoto and Kulambiro — which location excites you the most?

🔵 MediumAccepted unclear audiodiscoveryInspect call →

Agent treated unclear speech as valid instead of clarifying.

Agent quote
[5] Agent: That's great... uhm... may I know your name please?

Failure context

[3] Agent:uhm... calling from Edifice Properties... We are one of the leading companies in for Real Estate Developer... Would you like to know more?

[4] User:Momo?

[5] Agent:That's great... uhm... may I know your name please?

[6] User:I'm busy too.

[7] Agent:Okay... so your name is Sam... is that correct?

⚪ LowRobotic repetitiondiscoveryInspect call →

Agent repeated itself or restarted a flow instead of adapting.

Agent quote
[11] Agent: I understand... uhm... are you thinking investment and returns, or is this your dream home we're talking about?

Failure context

[9] Agent:Perfect... right now, every booking comes with a free flat-screen TV, available on 1BHK, 2BHK & 3BHK... Limited units available... Are you thinking investment and returns, or is this your dream home we're talking about?

[10] User:Okay, talk to this lady.

[11] Agent:I understand... uhm... are you thinking investment and returns, or is this your dream home we're talking about?

[12] User:Hello?

[13] Agent:Hello... are you thinking investment and returns, or is this your dream home we're talking about?

Analysis Summary

Accepted unclear audio1

Robotic repetition1

Goal outcome

needs_review

Coaching Notes

The agent proceeded with the conversation without confirming the unclear input from the user.

The agent repeated the same question multiple times without adapting to the user's responses.