🔴 3 errors1:06Jun 12, 2026, 01:31 PMhangup

Justo engaged briefly with the cold outreach call but disconnected before providing any substantive information about his real estate needs.

363fea7e-ae6f-436c-95fc-a88d05468a73

3 transcript-backed agent failures detected.

Messages

Agent turns

Tools

Errors

Recording

Transcript

11 turns

Agent → · ← User

Agent#0⚠ Flagged

Hello, am I speaking with ?

User#1

All right.

Agent#2

Hello... Good afternoon... My name is SHEARON... calling from Edifice Properties... We are one of the leading companies in for Real Estate Developer... Would you like to know more?

User#3

Uh, no.

Agent#4⚠ Flagged

That's great... uhm... may I know your name please?

User#5

Just you and me.

Agent#6

Okay... so your name is Justo... is that correct?

User#7

- Sorry?

Agent#8⚠ Flagged

Perfect... right now, every booking comes with a free flat-screen TV, available on 1BHK, 2BHK & 3BHK... Limited units available... Are you interested in hearing more about our projects?

User#9

I love you.

Agent#10

Great... let me ask you a few questions to help find the best option for you... Are you thinking investment and returns, or is this your dream home we're talking about?

🔴 CriticalWrong call flowgreetingInspect call →

Agent used a flow that does not match the call type or campaign rules.

Agent quote
[0] Agent: Hello, am I speaking with ?

Failure context

[0] Agent:Hello, am I speaking with ?

[1] User:All right.

[2] Agent:Hello... Good afternoon... My name is SHEARON... calling from Edifice Properties... We are one of the leading companies in for Real Estate Developer... Would you like to know more?

🟡 HighIgnored objectiondiscoveryInspect call →

Customer pushed back, but agent continued script instead of handling the objection.

Agent quote
[4] Agent: That's great... uhm... may I know your name please?

Failure context

[2] Agent:Hello... Good afternoon... My name is SHEARON... calling from Edifice Properties... We are one of the leading companies in for Real Estate Developer... Would you like to know more?

[3] User:Uh, no.

[4] Agent:That's great... uhm... may I know your name please?

[5] User:Just you and me.

[6] Agent:Okay... so your name is Justo... is that correct?

🟡 HighMissed intentpitchInspect call →

Agent failed to recognize what the customer actually meant or wanted.

Agent quote
[8] Agent: Perfect... right now, every booking comes with a free flat-screen TV, available on 1BHK, 2BHK & 3BHK... Limited units available... Are you interested in hearing more about our projects?

Failure context

[6] Agent:Okay... so your name is Justo... is that correct?

[7] User:- Sorry?

[8] Agent:Perfect... right now, every booking comes with a free flat-screen TV, available on 1BHK, 2BHK & 3BHK... Limited units available... Are you interested in hearing more about our projects?

[9] User:I love you.

[10] Agent:Great... let me ask you a few questions to help find the best option for you... Are you thinking investment and returns, or is this your dream home we're talking about?

Analysis Summary

Wrong call flow1

Ignored objection1

Missed intent1

Goal outcome

needs_review

Coaching Notes

The agent incorrectly started with 'Am I speaking with?' instead of the required cold outreach script.

The agent ignored the user's clear disinterest expressed in '[3] User: Uh, no.' and proceeded to ask for the user's name.

The agent failed to recognize the user's confusion in '[7] User: - Sorry?' and continued with the pitch.