Customer Mala struggled with English communication during cold outreach call and requested callback with someone who speaks better English.
2 transcript-backed agent failures detected.
Recording
Transcript
23 turnsOkay.
Hello... Good morning... My name is SHEARON... calling from Edifice Properties... We are one of the leading companies in for Real Estate Developer... Would you like to know more?
Hello , are you there?
Yes?
Great... right now, every booking comes with a free flat-screen TV, available on 1BHK, 2BHK & 3BHK... Limited units available... That's great... uhm... may I know your name please?
Me speak English small, small, little, little,
Okay... I notice you're speaking Swahili... are you comfortable continuing in Swahili or would you prefer English?
I speak Uganda English literally
Okay... I understand... I'll speak slowly in English for you... uhm... may I know your name please?
What?
Okay... so your name is What... is that correct?
Marla?
Got it... so your name is Mala... is that right?
What you want?
Okay... I have that noted... Mala... let me continue with a couple of questions to help find the best apartment for you... Are you thinking investment and returns, or is this your dream home we're talking about?
Thank you.
Okay... I understand... let me ask the next question... We have prime apartments in Muyenga, Bugolobi, Naguru, Bukoto and Kulambiro... which location excites you the most?
- Yeah.
Okay... let me try a different question... how many bedrooms are you looking for?
-
Okay... I understand... let me ask one more question... We have options for different budgets... what range are you working with so we find you the best fit?
You get someone to say to Uganda, me English, you too much, really, really, really, really, really, me no understand, me no, me no understand.
I understand... let me get someone who speaks better English to call you back... uhm... what time would be good for you tomorrow?