⚠ 1 error0:42Jun 12, 2026, 01:31 PMhangup

Customer engaged briefly with the cold outreach but the call ended before name collection or further qualification.

d749b131-bac0-4403-bba3-96ab9a946bd8

1 transcript-backed agent failure detected.

Messages

Agent turns

Tools

Errors

Recording

Transcript

6 turns

Agent → · ← User

User#0

All right.

Agent#1

Hello... Good afternoon... My name is SHEARON... calling from Edifice Properties... We are one of the leading companies in for Real Estate Developer... Would you like to know more?

User#2

Call you in a moment.

Agent#3⚠ Flagged

uhm... right now, every booking comes with a free flat-screen TV, available on 1BHK, 2BHK & 3BHK... Limited Units available... Does that sound interesting to you?

User#4

No.

Agent#5

That's great... uhm... may I know your name please?

🔵 MediumIgnored objectionpitchInspect call →

Customer pushed back, but agent continued script instead of handling the objection.

Agent quote
[3] Agent: uhm... right now, every booking comes with a free flat-screen TV, available on 1BHK, 2BHK & 3BHK... Limited Units available... Does that sound interesting to you?

Failure context

[1] Agent:Hello... Good afternoon... My name is SHEARON... calling from Edifice Properties... We are one of the leading companies in for Real Estate Developer... Would you like to know more?

[2] User:Call you in a moment.

[3] Agent:uhm... right now, every booking comes with a free flat-screen TV, available on 1BHK, 2BHK & 3BHK... Limited Units available... Does that sound interesting to you?

[4] User:No.

[5] Agent:That's great... uhm... may I know your name please?

Analysis Summary

Ignored objection1

Goal outcome

needs_review

Coaching Notes

The agent continued with the pitch after the user indicated they would call back, ignoring the user's objection or request to end the call.