Customer disputed the balance amount, claiming they pay 8,960 Shillings every Monday and the 181,680 Shillings figure is incorrect.
1 transcript-backed agent failure detected.
Recording
Transcript
17 turns... Hello... Good Morning... Am I speaking to BYAMUKAMA RONALD?
Yes, please.
Thank you... uhm... how are you doing today?
Good.
That's good to hear... My name is Lydia... calling on behalf of Baikal Finance... This is just a quick follow-up... about your account... Is this a good time to talk?
It's okay.
So... the reason for my call today is... uhm... according to our records, there's an outstanding payment for HONDA-110CC LOAN... the amount due is One Hundred and Eighty-One Thousand, Six Hundred and Eighty Shillings... and it was due on First of June... uhm... can you please tell me if you have already made this payment... or if there's a plan in place to make it soon?
No, no, no, no, no, no. Determinant is not due.
Oh I
I'm supposed to pay every Monday and today is Monday, I'm paying today $90,000. It can't be $100,000 then there will be cheats.
I
Because I pay every Monday. And today is Monday. I'm supposed to pay before 9. Monday before 9. I know all the laws I signed. So if you tell me 100 something, then you are cheats. Because I'm paying every week and I pay every Monday.
I
$89,600 every Monday. That's the argument I signed. $89,600. Now why are you telling me $100? And I don't have any due debt.
I
Check your records.
I understand