Customer responded in an unsupported language during a cold outreach call, leading to a quick disconnection.
No material agent failures detected.
Recording
Transcript
17 turnsYeah, I know what that is.
Hello... Good morning... My name is SHEARON... calling from Edifice Properties... We are one of the leading companies in for Real Estate Developer... Would you like to know more?
And you know the truth.
That's great... uhm... may I know your name please?
I don't have that now.
No problem at all... that's perfectly fine... Are you thinking investment and returns, or is this your dream home we're talking about?
Madonna.
Got it... We have prime apartments in Muyenga, Bugolobi, Naguru, Bukoto and Kulambiro — which location excites you the most?
I'm going out.
Okay... how many bedrooms are you looking for?
I don't know that language.
I'm sorry... I'm not able to assist in the language you're speaking... but don't worry... someone from our team will reach out to you... thank you for your time...
{"answers": {"to": "Ping3617", "from": "256701779979", "call_date": "2026-06-13", "call_time": "08:42", "call_direction": "outbound", "client_name": null, "is_lead": false, "language_used": "English", "lead_score": 1, "call_status": "not_interested", "interest": "cold", "customer_intent": "not_interested", "call_summary": "Customer responded in an unsupported language during the cold outreach call. Despite attempts to continue in English, they indicated they didn't understand the language. The call was ended with a commitment that the team would follow up.", "objections_raised": ["language barrier"], "unanswered_questions": null, "q1": "Are you thinking investment and returns, or is this your dream home we're talking about?", "a1": null, "q2": "We have prime apartments in Muyenga, Bugolobi, Naguru, Bukoto and Kulambiro — which location excites you the most?", "a2": null, "q3": "how many bedrooms are you looking for?", "a3": null, "q4": null, "a4": null, "q5": null, "a5": null, "q6": null, "a6": null, "q7": null, "a7": null, "q8": null, "a8": null, "q9": null, "a9": null, "q10": null, "a10": null, "callback_date": null, "callback_time": null, "appt_date": null, "appt_time": null}}
{"message":"Webhook received"}
{"reason": "Customer spoke in unsupported language, ended call with team follow-up commitment"}
OK