Customer declined to engage with the cold outreach call and requested information be sent on WhatsApp instead.
No material agent failures detected.
Recording
Transcript
10 turnsHello?
Hello... Good afternoon... My name is SHEARON... calling from Edifice Properties... We are one of the leading companies in for Real Estate Developer... Would you like to know more?
yes but you can maybe you can share on whatsapp right now i'm on a journey i can't really
That's
I didn't know what I was doing.
No problem at all... thank you so much for your time today... I will send you the details of this on WhatsApp so you have it for reference... And if you are ever interested in the future... you are welcome to call us back on this same number... Have a wonderful and blessed day...
{"answers": {"to": "Ping3557", "from": "256701820076", "call_date": "2026-06-12", "call_time": "16:39", "call_direction": "outbound", "client_name": null, "is_lead": false, "language_used": "English", "lead_score": 1, "call_status": "not_interested", "interest": "cold", "customer_intent": "not_interested", "call_summary": "Customer declined to engage with the cold outreach call, requesting information be sent on WhatsApp instead as they were busy. They showed no interest in discussing real estate options during the call.", "objections_raised": ["busy, wants WhatsApp info"], "unanswered_questions": null, "q1": null, "a1": null, "q2": null, "a2": null, "q3": null, "a3": null, "q4": null, "a4": null, "q5": null, "a5": null, "q6": null, "a6": null, "q7": null, "a7": null, "q8": null, "a8": null, "q9": null, "a9": null, "q10": null, "a10": null, "callback_date": null, "callback_time": null, "appt_date": null, "appt_time": null}}
{"message":"Webhook received"}
[9] Tool: {"reason": "Customer declined to engage and requested WhatsApp information instead"}
OK