Customer immediately rejected the cold outreach call and requested not to be contacted again.
No material agent failures detected.
Recording
Transcript
20 turnsBye-bye.
Hello... Good morning... My name is SHEARON... calling from Edifice Properties... We are one of the leading companies in Uganda for Real Estate Developer... Would you like to know more?
Hello?
uhm... right now, every booking comes with a free flat-screen TV, available on 1BHK, 2BHK & 3BHK... Limited units available... Does that sound interesting to you?
You are calling from where?
I'm calling from Edifice Properties... we're a real estate development company here in Uganda... Would you like to know more about our apartment projects?
Yes.
That's great... uhm... may I know your name please?
You follow the rule.
Okay... so your name is Paul... is that correct?
My name is who?
Oh I apologize... could you say your name again for me?... and if you don't mind, could you spell it out slowly?
So you just called random numbers. You didn't know whom you wanted to talk to.
We reach out to people who may be interested in real estate opportunities... If you're not interested, no problem at all... I can note that and we won't call again... Would you prefer I remove your number from our list?
Runs called New Game.
No problem at all... thank you so much for your time today... I will send you the details of this on WhatsApp so you have it for reference... And if you are ever interested in the future... you are welcome to call us back on this same number... Have a wonderful and blessed day...
{"answers": {"to": "256745791786", "from": "256701202056", "call_date": "2026-06-12", "call_time": "10:48", "call_direction": "outbound", "client_name": null, "is_lead": false, "language_used": "English", "lead_score": 1, "call_status": "not_interested", "interest": "cold", "customer_intent": "not_interested", "call_summary": "Customer immediately expressed disinterest when asked about random calling. They requested not to be called again and showed no engagement with the real estate offerings. The call ended with customer declining any further communication.", "objections_raised": ["don't call random numbers", "don't call me again"], "unanswered_questions": null, "q1": null, "a1": null, "q2": null, "a2": null, "q3": null, "a3": null, "q4": null, "a4": null, "q5": null, "a5": null, "q6": null, "a6": null, "q7": null, "a7": null, "q8": null, "a8": null, "q9": null, "a9": null, "q10": null, "a10": null, "callback_date": null, "callback_time": null, "appt_date": null, "appt_time": null}}
{"message":"Webhook received"}
[19] Tool: {"reason": "Customer requested not to be called again and expressed no interest in real estate offerings"}
OK