Customer immediately declined interest in Edifice Properties' real estate services after receiving a prior WhatsApp message.
No material agent failures detected.
Recording
Transcript
10 turnsHello?
Hello... Good afternoon... My name is SHEARON... calling from Edifice Properties... We are one of the leading companies in Uganda for Real Estate Developer... Would you like to know more?
No.
That's great... uhm... may I know your name please?
No, no, no, no, no, because I'm not interested. I know I received a message, you take care of Rupert and all that, but I'm not interested.
No problem at all... thank you so much for your time today... I will send you the details of this on WhatsApp so you have it for reference... And if you are ever interested in the future... you are welcome to call us back on this same number... Have a wonderful and blessed day...
{"answers": {"to": "Ping3501", "from": "256701653871", "call_date": "2026-06-12", "call_time": "16:28", "call_direction": "outbound", "client_name": null, "is_lead": false, "language_used": "English", "lead_score": 1, "call_status": "not_interested", "interest": "cold", "customer_intent": "not_interested", "call_summary": "Customer received a WhatsApp message about Edifice Properties and immediately declined interest when called. They stated they know about property management services but are not interested. Customer was polite but firm in their disinterest.", "objections_raised": ["not interested in real estate services"], "unanswered_questions": null, "q1": null, "a1": null, "q2": null, "a2": null, "q3": null, "a3": null, "q4": null, "a4": null, "q5": null, "a5": null, "q6": null, "a6": null, "q7": null, "a7": null, "q8": null, "a8": null, "q9": null, "a9": null, "q10": null, "a10": null, "callback_date": null, "callback_time": null, "appt_date": null, "appt_time": null}}
{"message":"Webhook received"}
[9] Tool: {"reason": "Customer declined interest and ended the call politely"}
OK