Customer responded in Chinese, an unsupported language, resulting in a non-productive call.
No material agent failures detected.
Recording
Transcript
9 turnsHello, am I speaking with ?
Thank you.
Hello... Good afternoon... My name is SHEARON... calling from Edifice Properties... We are one of the leading companies in for Real Estate Developer... Would you like to know more?
You are here to do the work.
I'm sorry... I'm not able to assist in the language you're speaking... but don't worry... someone from our team will reach out to you... thank you for your time...
{"answers": {"to": "Ping3511", "from": "256701689485", "call_date": "2026-06-12", "call_time": "16:30", "call_direction": "outbound", "client_name": null, "is_lead": false, "language_used": "English", "lead_score": 1, "call_status": "not_interested", "interest": "cold", "customer_intent": "not_interested", "call_summary": "Customer responded in Chinese language which is not supported. Agent explained inability to assist and informed that team would follow up. Customer was not engaged in the conversation.", "objections_raised": null, "unanswered_questions": null, "q1": null, "a1": null, "q2": null, "a2": null, "q3": null, "a3": null, "q4": null, "a4": null, "q5": null, "a5": null, "q6": null, "a6": null, "q7": null, "a7": null, "q8": null, "a8": null, "q9": null, "a9": null, "q10": null, "a10": null, "callback_date": null, "callback_time": null, "appt_date": null, "appt_time": null}}
{"message":"Webhook received"}
[8] Tool: {"reason": "Customer spoke unsupported language (Chinese) - unable to assist"}
OK