Raymond, an existing client, called to follow up on his Naguru apartment completion and requested a callback in 30 minutes.
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Recording
Transcript
15 turnsHello, thank you for calling Edifice Properties. My name is Grace. How can I help you today?
I'm following my title.
I'm sorry, I didn't quite catch that. Could you please repeat what you were saying? I'd be happy to help you with any questions about our properties.
I'm one of your clients and I'm following on the completion of the Naguru Apartments.
Thank you for calling, and I appreciate you following up on your Naguru apartment. Could you please share your name so I can better assist you with the completion status?
Raymond, Raymond, my name is Raymond.
Thank you, Raymond. I understand you're following up on the completion of your Naguru apartment. Unfortunately, I don't have the specific completion timeline details for your unit right now. Our team would need to check your file and get back to you with that information. Would you like me to arrange for someone to call you back with an update on your apartment's completion status?
I'll appreciate. Thank you.
Great, Raymond. When would be a good time for our team to call you back with an update on your Naguru apartment completion?
30 minutes from now, be okay.
Perfect, Raymond. I'll have our team call you back in 30 minutes with an update on your Naguru apartment completion. Thank you for your patience, and we'll be in touch shortly. Have a wonderful day.
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{"message":"Webhook received"}
[14] Tool: {"reason": "Callback scheduled for Raymond regarding Naguru apartment completion status"}
OK