Agent Profile

Edifice Properties

bfea3820-a447-4444-bd41-53ff919bbfe3

Total Calls

in window

Analyzed

100% coverage

Error Rate

4 failed calls

Critical

8 total flags

Failure Patterns

Robotic repetition

1 crit4

[12] Agent: Hello, thank you for calling Edifice Properties. My name is Grace. How can I help you today?

Language mismatch

[5] Agent: Nze nnyamba okuwa eddwaliro lyaffe erya Edifice Properties... jangu nnyo, nze Grace... nkyusanyizza okuyamba ki?

Accepted unclear audio

[9] Agent: Thank you, Daniel... let me check our system for your appointment details. I don't see a specific date recorded for you right now... would you like me to help schedule a site visit instead?

Evidence

8 total flags

🔴 CriticalRobotic repetitiongreetingInspect call →

Agent repeated itself or restarted a flow instead of adapting.

Agent quote
[12] Agent: Hello, thank you for calling Edifice Properties. My name is Grace. How can I help you today?

Failure context

[10] Agent:Hello, thank you for

[11] User:I'm not fooling.

[12] Agent:Hello, thank you for calling Edifice Properties. My name is Grace. How can I help you today?

[13] User:No, I'll tell you on the phone.

[14] Agent:Hello, thank you for calling Edifice Properties. My name is Grace. How can I help you today?

🟡 HighLanguage mismatchgreetingInspect call →

Agent handled language preference incorrectly.

Agent quote
[5] Agent: Nze nnyamba okuwa eddwaliro lyaffe erya Edifice Properties... jangu nnyo, nze Grace... nkyusanyizza okuyamba ki?

Failure context

[3] Agent:Hello, thank you for calling Edifice Properties... my name is Grace... how can I help you today?

[4] User:What's your name?

[5] Agent:Nze nnyamba okuwa eddwaliro lyaffe erya Edifice Properties... jangu nnyo, nze Grace... nkyusanyizza okuyamba ki?

[6] User:Want to?

[7] Agent:Nze nnyamba okuwa eddwaliro lyaffe erya Edifice Properties... jangu nnyo, nze Grace... nkyusanyizza okuyamba ki?

🔵 MediumAccepted unclear audiodiscoveryInspect call →

Agent treated unclear speech as valid instead of clarifying.

Agent quote
[9] Agent: Thank you, Daniel... let me check our system for your appointment details. I don't see a specific date recorded for you right now... would you like me to help schedule a site visit instead?

Failure context

[7] Agent:I understand... could you please share your name so I can check our records and help clarify this for you?

[8] User:I'm not going to tell you.

[9] Agent:Thank you, Daniel... let me check our system for your appointment details. I don't see a specific date recorded for you right now... would you like me to help schedule a site visit instead?

[10] User:To do what?

[11] Agent:I'd love to arrange a site visit for you... it's completely free and takes about 30 minutes... would that work for you?

🟡 HighLanguage mismatchgreetingInspect call →

Agent handled language preference incorrectly.

Agent quote
[5] Agent: Nze nnyamba okuwa eddwaliro lyaffe erya Edifice Properties... jangu nnyo, nze Grace... nkyusanyizza okuyamba ki?

Failure context

[3] Agent:Hello, thank you for calling Edifice Properties... my name is Grace... how can I help you today?

[4] User:What's your name?

[5] Agent:Nze nnyamba okuwa eddwaliro lyaffe erya Edifice Properties... jangu nnyo, nze Grace... nkyusanyizza okuyamba ki?

[6] User:Want to?

[7] Agent:Nze nnyamba okuwa eddwaliro lyaffe erya Edifice Properties... jangu nnyo, nze Grace... nkyusanyizza okuyamba ki?

🔵 MediumLanguage mismatchgreetingInspect call →

Agent handled language preference incorrectly.

Agent quote
[5] Agent: Yogera nnyo, nze Grace wa Edifice Properties... nkyusanyizza okuyamba ki? (I understand well, I'm Grace from Edifice Properties... how can I help you?)

Failure context

[3] Agent:Hello, thank you for calling Edifice Properties... my name is Grace... how can I help you today?

[4] User:-

[5] Agent:Yogera nnyo, nze Grace wa Edifice Properties... nkyusanyizza okuyamba ki? (I understand well, I'm Grace from Edifice Properties... how can I help you?)

[6] User:Madam.

[7] Agent:Nze Grace wa Edifice Properties... nkyusanyizza okuyamba ki? (I'm Grace from Edifice Properties... how can I help you?)

🔵 MediumRobotic repetitiongreetingInspect call →

Agent repeated itself or restarted a flow instead of adapting.

Agent quote
[3] Agent: Hello, thank you for calling Edifice Properties... my name is Grace... how can I help you today?

Failure context

[1] Agent:Hello, thank you for calling Edifice Properties... my name is Grace... how can I help you today?

[2] User:Thank you.

[3] Agent:Hello, thank you for calling Edifice Properties... my name is Grace... how can I help you today?

[4] User:Thank you.

[5] Agent:Hello, thank you for calling Edifice Properties... my name is Grace... how can I help you today?

🔵 MediumRobotic repetitiongreetingInspect call →

Agent repeated itself or restarted a flow instead of adapting.

Agent quote
[3] Agent: Hello, thank you for calling Edifice Properties... my name is Grace... how can I help you today?

Failure context

[1] Agent:Hello, thank you for calling Edifice Properties... my name is Grace... how can I help you today?

[2] User:Thank you.

[3] Agent:Hello, thank you for calling Edifice Properties... my name is Grace... how can I help you today?

[4] User:Thank you.

[5] Agent:Hello, thank you for calling Edifice Properties... my name is Grace... how can I help you today?

🔵 MediumRobotic repetitiongreetingInspect call →

Agent repeated itself or restarted a flow instead of adapting.

Agent quote
[3] Agent: Hello, thank you for calling Edifice Properties... my name is Grace... how can I help you today?

Failure context

[1] Agent:Hello, thank you for calling Edifice Properties... my name is Grace... how can I help you today?

[2] User:Thank you.

[3] Agent:Hello, thank you for calling Edifice Properties... my name is Grace... how can I help you today?

[4] User:Thank you.

[5] Agent:Hello, thank you for calling Edifice Properties... my name is Grace... how can I help you today?