⚠ 1 error1:00Jun 3, 2026, 08:24 AMhangup

The caller responded in Luganda but the call ended before any meaningful conversation could take place.

5794e492-63bc-4a1a-8753-49102c63981d

1 transcript-backed agent failure detected.

Messages

Agent turns

Tools

Errors

Recording

Transcript

8 turns

Agent → · ← User

User#0

Thank you.

Agent#1

Hello, thank you for calling Edifice Properties... my name is Grace... how can I help you today?

User#2

I don't know.

Agent#3

Hello, thank you for calling Edifice Properties... my name is Grace... how can I help you today?

User#4

Agent#5⚠ Flagged

Yogera nnyo, nze Grace wa Edifice Properties... nkyusanyizza okuyamba ki? (I understand well, I'm Grace from Edifice Properties... how can I help you?)

User#6

Madam.

Agent#7

Nze Grace wa Edifice Properties... nkyusanyizza okuyamba ki? (I'm Grace from Edifice Properties... how can I help you?)

🔵 MediumLanguage mismatchgreetingInspect call →

Agent handled language preference incorrectly.

Agent quote
[5] Agent: Yogera nnyo, nze Grace wa Edifice Properties... nkyusanyizza okuyamba ki? (I understand well, I'm Grace from Edifice Properties... how can I help you?)

Failure context

[3] Agent:Hello, thank you for calling Edifice Properties... my name is Grace... how can I help you today?

[4] User:-

[5] Agent:Yogera nnyo, nze Grace wa Edifice Properties... nkyusanyizza okuyamba ki? (I understand well, I'm Grace from Edifice Properties... how can I help you?)

[6] User:Madam.

[7] Agent:Nze Grace wa Edifice Properties... nkyusanyizza okuyamba ki? (I'm Grace from Edifice Properties... how can I help you?)

Analysis Summary

Language mismatch1

Goal outcome

needs_review

Coaching Notes

The agent responded in Luganda without confirming the customer's language preference.