Customer received cold outreach call but declined to engage, requesting to call back instead.
No material agent failures detected.
Recording
Transcript
13 turnsHello, am I speaking with ?
Hello?
Hello... Good afternoon... My name is SHEARON... calling from Edifice Properties... We are one of the leading companies in for Real Estate Developer... Would you like to know more?
Pardon?
uhm... Would you like to know more about our real estate developments?
Okay, I think I'll just call you back.
No problem at all... thank you so much for your time today... I will send you the details of this on WhatsApp so you have it for reference... And if you are ever interested in
Thank you so much.
No problem at all... thank you so much for your time today... I will send you the details of this on WhatsApp so you have it for reference... And if you are ever interested in the future... you are welcome to call us back on this same number... Have a wonderful and blessed day...
{"answers": {"to": "Ping3548", "from": "256701794259", "call_date": "2026-06-12", "call_time": "16:37", "call_direction": "outbound", "client_name": null, "is_lead": false, "language_used": "English", "lead_score": 1, "call_status": "not_interested", "interest": "cold", "customer_intent": "not_interested", "call_summary": "Customer received cold outreach call from Edifice Properties. They acknowledged the call but immediately indicated they would call back instead of engaging with the offer. Customer showed minimal interest and declined to discuss further, requesting to handle it on their own time.", "objections_raised": ["wants to call back instead"], "unanswered_questions": null, "q1": null, "a1": null, "q2": null, "a2": null, "q3": null, "a3": null, "q4": null, "a4": null, "q5": null, "a5": null, "q6": null, "a6": null, "q7": null, "a7": null, "q8": null, "a8": null, "q9": null, "a9": null, "q10": null, "a10": null, "callback_date": null, "callback_time": null, "appt_date": null, "appt_time": null}}
{"message":"Webhook received"}
[12] Tool: {"reason": "Customer declined to engage and requested to call back instead"}
OK