Customer Ah showed minimal engagement and disinterest during a cold outreach call about luxury apartments.
No material agent failures detected.
Recording
Transcript
28 turnsOkay.
Hello... Good morning... My name is SHEARON... calling from Edifice Properties... We are one of the leading companies in for Real Estate Developer... Would you like to know more?
I love love love
uhm... right now, every booking comes with a free flat-screen TV, available on 1BHK, 2BHK & 3BHK... Limited units available... Does that sound interesting to you?
- Hello?
That's great... uhm... may I know your name please?
Or what?
Okay... so your name is Ah... is that correct?
Yep.
Perfect... thank you Ah... let me ask you a few questions to help find the best option for you... Are you thinking investment and returns, or is this your dream home we're talking about?
I don't know.
Got it... so you're looking for an investment property... We have prime apartments in Muyenga, Bugolobi, Naguru, Bukoto and Kulambiro — which location excites you the most?
Oh, cool.
Okay... no problem at all... how many bedrooms are you looking for?
Hello , are you there?
Hello?
Hello Ah... are you still there?
Yeah, I'm still there.
Okay... I understand... We have options for different budgets — what range are you working with so we find you the best fit?
Hello , are you there?
What are you dealing with?
We deal with luxury apartments for sale and investment... in prime locations like Muyenga, Bugolobi, Naguru, Bukoto and Kulambiro... Would you like to know more about any specific location?
Uh, uh, we're going to love you.
Okay... no problem at all... thank you so much for your time today... I will send you the details of this on WhatsApp so you have it for reference... And if you are ever interested in the future... you are welcome to call us back on this same number... Have a wonderful and blessed day...
{"answers": {"to": "256745791786", "from": "256701308296", "call_date": "2026-06-12", "call_time": "10:55", "call_direction": "outbound", "client_name": "Ah", "is_lead": false, "language_used": "English", "lead_score": 2, "call_status": "not_interested", "interest": "cold", "customer_intent": "not_interested", "call_summary": "Customer Ah engaged minimally with the cold outreach call, providing only brief acknowledgments. When asked about investment vs dream home, they responded vaguely. They showed no interest in specific locations or budget ranges. The customer appeared disengaged and uninterested throughout the conversation, leading to a polite disengagement.", "objections_raised": ["not interested", "disengaged responses"], "unanswered_questions": null, "q1": "Are you thinking investment and returns, or is this your dream home we're talking about?", "a1": "I don't know", "q2": "We have prime apartments in Muyenga, Bugolobi, Naguru, Bukoto and Kulambiro — which location excites you the most?", "a2": "I don't know", "q3": "how many bedrooms are you looking for?", "a3": null, "q4": "We have options for different budgets — what range are you working with so we find you the best fit?", "a4": null, "q5": null, "a5": null, "q6": null, "a6": null, "q7": null, "a7": null, "q8": null, "a8": null, "q9": null, "a9": null, "q10": null, "a10": null, "callback_date": null, "callback_time": null, "appt_date": null, "appt_time": null}}
{"message":"Webhook received"}
[27] Tool: {"reason": "Customer not interested - disengaged throughout call"}
OK