Customer responded in Chinese, which is not supported, so the call was ended with a follow-up message.
No material agent failures detected.
Recording
Transcript
8 turnsHello.
Hello... Good morning... My name is SHEARON... calling from Edifice Properties... We are one of the leading companies in for Real Estate Developer... Would you like to know more?
-
I'm sorry... I don't understand what you're saying... I'm only able to assist in English or Swahili... but don't worry... someone from our team will reach out to you... thank you for your time...
{"answers": {"to": "Ping3285", "from": "256701169235", "call_date": "2026-06-12", "call_time": "10:45", "call_direction": "outbound", "client_name": null, "is_lead": false, "language_used": "English", "lead_score": 1, "call_status": "not_interested", "interest": "cold", "customer_intent": "not_interested", "call_summary": "Customer responded in Chinese which is not supported by this agent. The call was ended with a message that someone from the team would follow up.", "objections_raised": null, "unanswered_questions": null, "q1": null, "a1": null, "q2": null, "a2": null, "q3": null, "a3": null, "q4": null, "a4": null, "q5": null, "a5": null, "q6": null, "a6": null, "q7": null, "a7": null, "q8": null, "a8": null, "q9": null, "a9": null, "q10": null, "a10": null, "callback_date": null, "callback_time": null, "appt_date": null, "appt_time": null}}
{"message":"Webhook received"}
[7] Tool: {"reason": "Customer spoke in unsupported language (Chinese) - ended call with follow-up message"}
OK