Customer briefly engaged with cold outreach but requested WhatsApp details instead of continuing the conversation.
No material agent failures detected.
Recording
Transcript
16 turnsFirst of all, they are open. They are very open.
Hello... Good afternoon... My name is SHEARON... calling from Edifice Properties...
-
uhm... we are one of the leading companies in
Hello?
uhm... for Real Estate Developer... Would you like to know more?
or you're calling from?
uhm... Edifice Properties... we're a real estate development company... Would you like to know more about our properties?
Where is it? Is it in Uganda or somewhere else?
Yes... we're based in Uganda with projects in prime areas like Muyenga, Bugolobi, Naguru, Bukoto and Kulambiro... Would you like to know more about our available apartments?
Yeah, you can share on WhatsApp.
No problem at all... thank you so much for your time today... I will send you the details of this on WhatsApp so you have it for reference... And if you are ever interested in the future... you are welcome to call us back on this same number... Have a wonderful and blessed day...
{"answers": {"to": "Ping3415", "from": "256701474753", "call_date": "2026-06-12", "call_time": "16:11", "call_direction": "outbound", "client_name": null, "is_lead": false, "language_used": "English", "lead_score": 2, "call_status": "not_interested", "interest": "cold", "customer_intent": "not_interested", "call_summary": "Customer engaged briefly with the cold outreach call, asking about the company location. After confirming Edifice Properties is based in Uganda with projects in prime areas, the customer requested information be sent on WhatsApp rather than continuing the conversation. Customer showed minimal engagement and declined to discuss further.", "objections_raised": ["prefers WhatsApp details"], "unanswered_questions": null, "q1": null, "a1": null, "q2": null, "a2": null, "q3": null, "a3": null, "q4": null, "a4": null, "q5": null, "a5": null, "q6": null, "a6": null, "q7": null, "a7": null, "q8": null, "a8": null, "q9": null, "a9": null, "q10": null, "a10": null, "callback_date": null, "callback_time": null, "appt_date": null, "appt_time": null}}
{"message":"Webhook received"}
[15] Tool: {"reason": "Customer requested WhatsApp details instead of continuing conversation - not interested"}
OK