Customer expressed confusion and fear about the cold outreach call and was not interested in real estate services.
No material agent failures detected.
Recording
Transcript
20 turnsYep.
Hello... Good morning... My name is SHEARON... calling from Edifice Properties... We are one of the leading companies in Uganda for Real Estate Developer... Would you like to know more?
Mind you,
That's great... uhm... may I know your name please?
Hello.
Okay... so your name is Hello... is that correct?
Hello?
Oh I apologize... could you say your name again for me?... and if you don't mind, could you spell it out slowly?
This is Frank.
Got it... so your name is Frank... is that right?
I'm afraid.
Thank you... I've got that noted... Are you thinking investment and returns, or is this your dream home we're talking about?
And I was confused.
I'm sorry... I didn't quite catch that... could you repeat that for me please?
I said I'm afraid. Who am I talking to?
Oh I'm really sorry about that... anyway I'm sending you the details on WhatsApp... if you're ever interested in Real Estate Developer feel free to call us back on this same number... have a wonderful day...
{"answers": {"to": "256745791786", "from": "256701350899", "call_date": "2026-06-12", "call_time": "11:00", "call_direction": "outbound", "client_name": null, "is_lead": false, "language_used": "English", "lead_score": 1, "call_status": "not_interested", "interest": "cold", "customer_intent": "not_interested", "call_summary": "Customer expressed confusion and fear about the call, asking 'what am I talking to?' indicating they were not interested in the real estate outreach. They did not engage with any questions and appeared to want to end the call quickly.", "objections_raised": ["confused about call purpose", "expressed fear"], "unanswered_questions": null, "q1": null, "a1": null, "q2": null, "a2": null, "q3": null, "a3": null, "q4": null, "a4": null, "q5": null, "a5": null, "q6": null, "a6": null, "q7": null, "a7": null, "q8": null, "a8": null, "q9": null, "a9": null, "q10": null, "a10": null, "callback_date": null, "callback_time": null, "appt_date": null, "appt_time": null}}
{"message":"Webhook received"}
[19] Tool: {"reason": "Customer expressed confusion and disinterest in the call"}
OK