Customer responded in an unsupported language, leading to immediate call termination.
No material agent failures detected.
Recording
Transcript
10 turnswas
I'm sorry... I don't understand what you're saying... could you please repeat that in English or Swahili?
Sorry?
I'm sorry... I don't understand what you're saying... could you please repeat that in English or Swahili?
It's a hookah, I'd make.
I'm sorry... I'm not able to assist in the language you're speaking... but don't worry... someone from our team will reach out to you... thank you for your time...
{"answers": {"to": "Ping3374", "from": "256701390816", "call_date": "2026-06-12", "call_time": "16:02", "call_direction": "outbound", "client_name": null, "is_lead": false, "language_used": "English", "lead_score": 1, "call_status": "not_interested", "interest": "cold", "customer_intent": "not_interested", "call_summary": "Customer responded in an unsupported language that was neither English nor Swahili. Agent was unable to understand or communicate effectively. Customer was informed that someone from the team would reach out and the call was ended.", "objections_raised": null, "unanswered_questions": null, "q1": null, "a1": null, "q2": null, "a2": null, "q3": null, "a3": null, "q4": null, "a4": null, "q5": null, "a5": null, "q6": null, "a6": null, "q7": null, "a7": null, "q8": null, "a8": null, "q9": null, "a9": null, "q10": null, "a10": null, "callback_date": null, "callback_time": null, "appt_date": null, "appt_time": null}}
{"message":"Webhook received"}
[9] Tool: {"reason": "Customer spoke in unsupported language, unable to communicate effectively"}
OK