Customer responded in an unsupported Gambian dialect, leading to a polite call termination.
No material agent failures detected.
Recording
Transcript
10 turnsThank you.
Hello... Good afternoon... My name is SHEARON... calling from Edifice Properties... We are one of the leading companies in for Real Estate Developer... Would you like to know more?
I'll be I see.
I'm sorry... I didn't quite catch that... could you repeat that for me please?
Oh, Gambia, okay.
I'm sorry... I'm not able to assist in the language you're speaking... but don't worry... someone from our team will reach out to you... thank you for your time...
{"answers": {"to": "256701684131", "from": "256701684131", "call_date": "2026-06-12", "call_time": "16:29", "call_direction": "outbound", "client_name": null, "is_lead": false, "language_used": "English", "lead_score": 1, "call_status": "not_interested", "interest": "cold", "customer_intent": "not_interested", "call_summary": "Customer responded in an unsupported language (Gambian dialect) that was neither English nor Swahili. Agent was unable to understand or assist, and ended the call politely with a follow-up promise from the team.", "objections_raised": null, "unanswered_questions": null, "q1": null, "a1": null, "q2": null, "a2": null, "q3": null, "a3": null, "q4": null, "a4": null, "q5": null, "a5": null, "q6": null, "a6": null, "q7": null, "a7": null, "q8": null, "a8": null, "q9": null, "a9": null, "q10": null, "a10": null, "callback_date": null, "callback_time": null, "appt_date": null, "appt_time": null}}
{"message":"Webhook received"}
[9] Tool: {"reason": "Customer spoke unsupported language, unable to assist"}
OK