Customer expressed frustration about being called again after already visiting sites and stating they would get back to the company.
No material agent failures detected.
Recording
Transcript
18 turnsHello.
Hello... Good morning... Am I speaking to vivian?
Yes, please.
Thank you... uhm... how are you doing today?
Doing great, thank you.
I am fine... My name is Pervin... calling from FAKHRUDDIN PROPERTIES UGANDA... This is regarding SALE OF CONDOMINIUM APARTMENTS... Is this a good time to talk?
Josh.
Great... uhm... Are you looking for a home to live in or for investment?
My dear, you already called me.
Oh I apologize for the confusion... uhm... let me just quickly understand what you're looking for... Are you interested in a home to live in or for investment purposes?
Madame, you already called me.
I sincerely apologize for the confusion... uhm... I'll make sure this is corrected...
I visited sites and I told you I'll get back to you.
Oh I understand... thank you for letting me know... I apologize for the inconvenience... I'll make sure this is noted in our records... have a great day.
{"answers": {"to": "Ping2916", "from": "256754311004", "call_date": "2026-06-12", "call_time": "10:31", "call_direction": "outbound", "client_name": "vivian", "is_lead": false, "language_used": "English", "lead_score": 1, "call_status": "not_interested", "interest": "cold", "customer_intent": "not_interested", "call_summary": "Customer indicated they had already been contacted and visited sites, stating they would get back to the company. They expressed frustration about being called again and were not interested in continuing the conversation.", "objections_raised": ["already contacted", "already visited sites", "will get back to you"], "unanswered_questions": null, "callback_date": null, "callback_time": null, "appt_date": null, "appt_time": null, "q1": null, "a1": null, "q2": null, "a2": null, "q3": null, "a3": null, "q4": null, "a4": null, "q5": null, "a5": null, "q6": null, "a6": null, "q7": null, "a7": null, "q8": null, "a8": null, "q9": null, "a9": null, "q10": null, "a10": null}}
{"message":"Webhook received"}
[17] Tool: {"reason": "Customer indicated they had already been contacted and were not interested in continuing the conversation"}
OK