Agent Profile

Sales AI

65ae3d7d-5a1f-4880-89f4-1ce690efae89

Total Calls

200

in window

Analyzed

188

94% coverage

Error Rate

9.6%

18 failed calls

Critical

24 total flags

Failure Patterns

Wrong information

2 crit8

[15] Agent: Perfect... uhm... I'll have our team send the information to general.t.pick at gmail.com... Thank you for your time today... have a wonderful day.

Accepted unclear audio

[13] Agent: Okay... so you're looking in Kira... May I know what is your budget range?

Robotic repetition

3 crit5

[5] Agent: Hello... Good morning... Am I speaking to Charles?

Ignored objection

[12] Agent: I understand... that's okay... May I know what is your budget range?

Broken promise

[21] Agent: Okay... so that would be today at 2:19 PM... does that sound right to you?

Evidence

24 total flags

🔴 CriticalRobotic repetitiongreetingInspect call →

Agent repeated itself or restarted a flow instead of adapting.

Agent quote
[5] Agent: Hello... Good morning... Am I speaking to Charles?

Failure context

[3] Agent:Hello... Good morning... Am I speaking to Charles?

[4] User:Yes, please.

[5] Agent:Hello... Good morning... Am I speaking to Charles?

[6] User:Good evening, Jeremy.

[7] Agent:Hello... Good morning... Am I speaking to Charles?

🟡 HighAccepted unclear audiodiscoveryInspect call →

Agent treated unclear speech as valid instead of clarifying.

Agent quote
[13] Agent: Okay... so you're looking in Kira... May I know what is your budget range?

Failure context

[11] Agent:I'm sorry... I didn't quite catch that... which area were you thinking of?...

[12] User:What?

[13] Agent:Okay... so you're looking in Kira... May I know what is your budget range?

[14] User:What will

[15] Agent:I'm sorry... I didn't quite catch that... could you tell me your approximate budget range?...

🔴 CriticalRobotic repetitiondiscoveryInspect call →

Agent repeated itself or restarted a flow instead of adapting.

Agent quote
[11] Agent: I'm sorry... I didn't quite catch that... are you looking for a home to live in or for investment?

Failure context

[9] Agent:I'm sorry... I didn't quite catch that... could you repeat that for me please?

[10] User:You're going to see.

[11] Agent:I'm sorry... I didn't quite catch that... are you looking for a home to live in or for investment?

[12] User:I'm not putting you through for the madam.

[13] Agent:I'm sorry... I didn't quite catch that... are you looking for a home to live in or for investment?

🔵 MediumRobotic repetitiongreetingInspect call →

Agent repeated itself or restarted a flow instead of adapting.

Agent quote
[8] Agent: Hello... Good morning... Am I speaking to HENRY SEMPA?

Failure context

[6] Agent:Hello... Good morning... Am I speaking to HENRY SEMPA?

[7] User:Yes. Yes.

[8] Agent:Hello... Good morning... Am I speaking to HENRY SEMPA?

[9] User:Yes.

[10] Agent:Thank you... uhm... how are you doing today?

🔴 CriticalRobotic repetitiongreetingInspect call →

Agent repeated itself or restarted a flow instead of adapting.

Agent quote
[12] Agent: Hello... Good morning... Am I speaking to DARIUS?

Failure context

[10] Agent:Hello... Good morning... Am I speaking to DARIUS?

[11] User:Hmm.

[12] Agent:Hello... Good morning... Am I speaking to DARIUS?

[13] User:Thank you.

[14] Agent:Hello... Good morning... Am I speaking to DARIUS?

🔵 MediumWrong informationcloseInspect call →

Agent gave unsupported or incorrect facts. This creates trust and compliance risk.

Agent quote
[15] Agent: Perfect... uhm... I'll have our team send the information to general.t.pick at gmail.com... Thank you for your time today... have a wonderful day.

Failure context

[13] Agent:Absolutely... uhm... I can send you our information... What's the best email address to send that to?

[14] User:then to genentee@gmail.com

[15] Agent:Perfect... uhm... I'll have our team send the information to general.t.pick at gmail.com... Thank you for your time today... have a wonderful day.

🔵 MediumIgnored objectiondiscoveryInspect call →

Customer pushed back, but agent continued script instead of handling the objection.

Agent quote
[12] Agent: I understand... that's okay... May I know what is your budget range?

Failure context

[10] Agent:Perfect... thank you... Are you looking for a home to live in or for investment?

[11] User:No, I didn't do that.

[12] Agent:I understand... that's okay... May I know what is your budget range?

🟡 HighWrong informationcloseInspect call →

Agent gave unsupported or incorrect facts. This creates trust and compliance risk.

Agent quote
[29] Agent: Okay... so that would be Sunday the first of June... does that sound right to you?

Failure context

[27] Agent:Okay... Sundays... which Sunday would you prefer? This coming Sunday or the following Sunday?

[28] User:The next one.

[29] Agent:Okay... so that would be Sunday the first of June... does that sound right to you?

[30] User:No problemo.

[31] Agent:Perfect... and what time on Sunday would work best for you? Morning or afternoon?

🟡 HighWrong informationcloseInspect call →

Agent gave unsupported or incorrect facts. This creates trust and compliance risk.

Agent quote
[29] Agent: Okay... so that would be Sunday the first of June... does that sound right to you?

Failure context

[27] Agent:Okay... Sundays... which Sunday would you prefer? This coming Sunday or the following Sunday?

[28] User:The next one.

[29] Agent:Okay... so that would be Sunday the first of June... does that sound right to you?

[30] User:No problemo.

[31] Agent:Perfect... and what time on Sunday would work best for you? Morning or afternoon?

🟡 HighWrong informationdiscoveryInspect call →

Agent gave unsupported or incorrect facts. This creates trust and compliance risk.

Agent quote
[11] Agent: Okay... so that would be Saturday the tenth of May... does that sound right to you?

Failure context

[9] Agent:Got it... no problem at all... uhm... when would be a good date for you to reschedule the house visit?

[10] User:You can do it on 10th.

[11] Agent:Okay... so that would be Saturday the tenth of May... does that sound right to you?

[12] User:Yes, please.

[13] Agent:Great... and what time would work best for you on Saturday the tenth?

🔵 MediumAccepted unclear audiodiscoveryInspect call →

Agent treated unclear speech as valid instead of clarifying.

Agent quote
[17] Agent: Perfect... uhm... so you're looking for a used Toyota Mark X... Based on what we have... we can source a Toyota Mark X from Japan within your budget range... Does that sound like what you're looking for?

Failure context

[15] Agent: Alright... uhm... are you looking for a brand new vehicle or a used one?

[16] User: I see for now I know wrong

[17] Agent: Perfect... uhm... so you're looking for a used Toyota Mark X... Based on what we have... we can source a Toyota Mark X from Japan within your budget range... Does that sound like what you're looking for?

🟡 HighWrong informationdiscoveryInspect call →

Agent gave unsupported or incorrect facts. This creates trust and compliance risk.

Agent quote
[19] Agent: Okay... so that would be tomorrow, which is Sunday the twenty-sixth of April... Does that sound right to you?

Failure context

[17] Agent: I understand... that's okay... Uhm... when do you think you might have your budget figured out?

[18] User: I'm going to leave.

[19] Agent: Okay... so that would be tomorrow, which is Sunday the twenty-sixth of April... Does that sound right to you?

[20] User: tomorrow.

[21] Agent: Perfect... thank you... Uhm... just to help me understand your needs better... are you looking for a specific year model for the Subaru Forester, or any particular features?

🔴 CriticalWrong informationcloseInspect call →

Agent gave unsupported or incorrect facts. This creates trust and compliance risk.

Agent quote
[26] Agent: Okay... so that would be Saturday the seventeenth of May... does that sound right to you?

Failure context

[24] Agent:No worries at all... uhm... when would be a better time for me to call you back?

[25] User:in late March, after 8th March.

[26] Agent:Okay... so that would be Saturday the seventeenth of May... does that sound right to you?

[27] User:- Hmm, okay.

[28] Agent:Perfect... uhm... what time on Saturday would work best for you?

🔵 MediumRobotic repetitiongreetingInspect call →

Agent repeated itself or restarted a flow instead of adapting.

Agent quote
[3] Agent: Hello... Good morning... Am I speaking to Shidiah?

Failure context

[1] Agent: Hello... Good morning... Am I speaking to Shidiah?

[2] User: 안녕?

[3] Agent: Hello... Good morning... Am I speaking to Shidiah?

[4] User: आज तो

[5] Agent: Hello... Good morning... Am I speaking to Shidiah?

🔴 CriticalWrong informationcloseInspect call →

Agent gave unsupported or incorrect facts. This creates trust and compliance risk.

Agent quote
[45] Agent: Yes... tomorrow is Saturday the nineteenth of April... uhm... what time would work best for you on Saturday? We're open from 9am to 3pm.

Failure context

[43] Agent: Okay... so that would be Saturday the nineteenth of April... does that sound right to you?

[44] User: I'll reach it tomorrow.

[45] Agent: Yes... tomorrow is Saturday the nineteenth of April... uhm... what time would work best for you on Saturday? We're open from 9am to 3pm.

[46] User: Let me see my abdomen.

[47] Agent: Okay... so Saturday at 2pm... uhm... I'll have everything ready for you... we can discuss the Toyota Raum options and go through the details... Is there anything else you'd like to know before your visit?

🔵 MediumAccepted unclear audiodiscoveryInspect call →

Agent treated unclear speech as valid instead of clarifying.

Agent quote
[11] Agent: Okay... Do you have a budget range in mind for the purchase?

Failure context

[9] Agent: Got it... May I know which location you are looking at for purchasing a property?

[10] User: 미소 배송지들아.

[11] Agent: Okay... Do you have a budget range in mind for the purchase?

[12] User: Thank you.

🔵 MediumAccepted unclear audiodiscoveryInspect call →

Agent treated unclear speech as valid instead of clarifying.

Agent quote
[28] Agent: Okay... so your name is Dawood... is that correct?

Failure context

[26] Agent: That's great... uhm... may I know your name please?

[27] User: Abby, A-W-B-E-Y.

[28] Agent: Okay... so your name is Dawood... is that correct?

[29] User: A-B-A-B-A-B-E-Y.

[30] Agent: Got it... so your name is Dawood... is that right?

🔵 MediumAccepted unclear audiodiscoveryInspect call →

Agent treated unclear speech as valid instead of clarifying.

Agent quote
[9] Agent: Got it... Kololo is a great choice... How many bedrooms do you prefer?

Failure context

[7] Agent:Perfect... uhm... which area would you prefer to buy a condominium?

[8] User:Colón.

[9] Agent:Got it... Kololo is a great choice... How many bedrooms do you prefer?

[10] User:for bedroom.

[11] Agent:Okay... four bedrooms... and what budget are you willing to invest?

🟡 HighBroken promisecloseInspect call →

Agent promised follow-up or delivery that was not supported by tool evidence.

Agent quote
[21] Agent: Okay... so that would be today at 2:19 PM... does that sound right to you?

Failure context

[19] Agent:Absolutely... Divyabhav 7 Hills is located in the prestigious Kololo Embassy District in Kampala... it offers exclusive luxury residential apartments with modern amenities... The starting price is approximately two hundred forty-eight million shillings... Does that answer your question?... Would you like more details on that?

[20] User:Yes, after one hour you called me.

[21] Agent:Okay... so that would be today at 2:19 PM... does that sound right to you?

[22] Agent:Hello , are you there?

🟡 HighIgnored objectiondiscoveryInspect call →

Customer pushed back, but agent continued script instead of handling the objection.

Agent quote
[7] Agent: Great... thank you... May I ask... which programming languages do you know?

Failure context

[5] Agent: I am fine... My name is shila... calling from kaivlya... I noticed you engaged with our recent post about website... and I wanted to reach out personally... Is this a good time to talk?

[6] User: No.

[7] Agent: Great... thank you... May I ask... which programming languages do you know?

[8] User: Please call me later.

[9] Agent: Got it... How are you currently generating new leads or customers for your business?

🟡 HighWrong informationdiscoveryInspect call →

Agent gave unsupported or incorrect facts. This creates trust and compliance risk.

Agent quote
[19] Agent: Okay... so that would be tomorrow, which is Sunday the twenty-sixth of April... Does that sound right to you?

Failure context

[17] Agent: I understand... that's okay... Uhm... when do you think you might have your budget figured out?

[18] User: I'm going to leave.

[19] Agent: Okay... so that would be tomorrow, which is Sunday the twenty-sixth of April... Does that sound right to you?

[20] User: tomorrow.

[21] Agent: Perfect... thank you... Uhm... just to help me understand your needs better... are you looking for a specific year model for the Subaru Forester, or any particular features?

🟡 HighAccepted unclear audiodiscoveryInspect call →

Agent treated unclear speech as valid instead of clarifying.

Agent quote
[9] Agent: Got it... uhm... and what's your approximate budget range for the vehicle?

Failure context

[7] Agent: Perfect... uhm... may I ask... what type of vehicle are you looking for?

[8] User: 어이 여길 하루가 안 나아. 눈 쓰는 거 싫은 마이.

[9] Agent: Got it... uhm... and what's your approximate budget range for the vehicle?

[10] User: Y tendría que irme a un lugar en Gaza.

[11] Agent: Okay... so you're looking for a vehicle around thirty million shillings... uhm... do you have a specific brand or model in mind?

🟡 HighAccepted unclear audiodiscoveryInspect call →

Agent treated unclear speech as valid instead of clarifying.

Agent quote
[11] Agent: Okay... so you're looking for a vehicle around thirty million shillings... uhm... do you have a specific brand or model in mind?

Failure context

[9] Agent: Got it... uhm... and what's your approximate budget range for the vehicle?

[10] User: Y tendría que irme a un lugar en Gaza.

[11] Agent: Okay... so you're looking for a vehicle around thirty million shillings... uhm... do you have a specific brand or model in mind?

[12] User: 싸고 고쌔는데. 싸니가고 쎄는데.

[13] Agent: Perfect... so you're interested in a Toyota... uhm... we can source quality Toyota vehicles from Japan within your thirty million budget... these are reliable, accident-free, and come with full inspection reports... Does that sound like what you're looking for?

🔵 MediumIgnored objectiondiscoveryInspect call →

Customer pushed back, but agent continued script instead of handling the objection.

Agent quote
[7] Agent: Great... uhm... I have a few questions to better understand your needs... May I ask... which programming languages do you know?

Failure context

[5] Agent: I am fine... My name is shila... calling from kaivlya... This is regarding website... Is this a good time to talk?

[6] User: No.

[7] Agent: Great... uhm... I have a few questions to better understand your needs... May I ask... which programming languages do you know?

[8] User: No, no, no.

[9] Agent: I understand... that's okay... uhm... how are you currently generating new leads or customers for your business?