⚠ 2 errors3:48May 21, 2026, 01:59 PMhangup

Customer viv is interested in real estate investment, has a budget of 125 million UGX, prefers weekends for site visits, and scheduled an appointment for Sunday June 1st at 2 PM.

ef23b7d5-4721-4797-8c94-39c7a9a1a226

1 transcript-backed agent failure detected.

Messages

Agent turns

Tools

Errors

Recording

Transcript

39 turns

Agent → · ← User

User#0

Hello?

Agent#1

Hello... Good afternoon... Am I speaking to viv?

User#2

Yes, good afternoon.

Agent#3

Thank you... uhm... how are you doing today?

User#4

I'm okay. How are you doing?

Agent#5

I am fine... My name is Irene... calling from FAKHRUDDIN PROPERTIES UGANDA... This is regarding Real estate Company... Is this a good time to talk?

User#6

What's your name?

Agent#7

My name is Irene... from FAKHRUDDIN PROPERTIES... Is this a good time to talk?

User#8

Okay, go on.

Agent#9

Are you looking for a home to live in or for investment?

User#10

Maybe I can refer.

Agent#11

I understand... uhm... we have projects in Bugolobi, Kira, Kiwatule and many others... May I know your preferred area?

User#12

Do you have anything in Congo?

Agent#13

Yes... we have completed projects in Kungu... specifically Orchid Rise and Tansy Avenue... May I know what is your budget range?

User#14

125 million.

Agent#15

Okay... one hundred twenty five million... Are you looking for a ready property or one under construction?

User#16

What do you have?

Agent#17

For your budget of one hundred twenty five million... uhm... we have Tansy Avenue in Kungu which is completed and ready... it's a 3-bedroom apartment going for 220 million... but we also have other options that might fit your budget... Would you like me to tell you more about our available projects within your range?

User#18

Go on.

Agent#19

Okay... so for one hundred twenty five million... uhm... we have options like our 2-bedroom units in some projects... and we also have flexible payment plans that can help you get into a higher-value property... Does that sound like something you'd be interested in exploring?

User#20

What do you have in 125 mediums?

Agent#21

For one hundred twenty five million... uhm... we don't currently have ready units at that exact price point... but we can work with flexible payment plans where you might start with a smaller down payment... Would you like me to connect you with our sales team who can show you the best options within your budget range?

User#22

Okay, you share the details on my WhatsApp.

Agent#23

Perfect... I can have our sales team send you the details on WhatsApp... uhm... what's your preferred date and time for site visit?

User#24

weekends, I think it's all weekends.

Agent#25

Okay... weekends... which specific weekend would work best for you?

User#26

Sundays.

Agent#27

Okay... Sundays... which Sunday would you prefer? This coming Sunday or the following Sunday?

User#28

The next one.

Agent#29⚠ Flagged

Okay... so that would be Sunday the first of June... does that sound right to you?

User#30

No problemo.

Agent#31

Perfect... and what time on Sunday would work best for you? Morning or afternoon?

User#32

Uh,

Agent#33

Okay... what time in the

User#34

lunch after lunch

Agent#35

Okay... so around 2 PM on Sunday the first of June... does that work for you?

User#36

That's okay.

Agent#37

Perfect... I have everything I need...

User#38

Can you share the details on my WhatsApp? Hello? Hello?

🟡 HighWrong informationcloseInspect call →

Agent gave unsupported or incorrect facts. This creates trust and compliance risk.

Agent quote
[29] Agent: Okay... so that would be Sunday the first of June... does that sound right to you?

Failure context

[27] Agent:Okay... Sundays... which Sunday would you prefer? This coming Sunday or the following Sunday?

[28] User:The next one.

[29] Agent:Okay... so that would be Sunday the first of June... does that sound right to you?

[30] User:No problemo.

[31] Agent:Perfect... and what time on Sunday would work best for you? Morning or afternoon?

🟡 HighWrong informationcloseInspect call →

Agent gave unsupported or incorrect facts. This creates trust and compliance risk.

Agent quote
[29] Agent: Okay... so that would be Sunday the first of June... does that sound right to you?

Failure context

[27] Agent:Okay... Sundays... which Sunday would you prefer? This coming Sunday or the following Sunday?

[28] User:The next one.

[29] Agent:Okay... so that would be Sunday the first of June... does that sound right to you?

[30] User:No problemo.

[31] Agent:Perfect... and what time on Sunday would work best for you? Morning or afternoon?

Analysis Summary

Wrong information2

Goal outcome

needs_review

Coaching Notes

The agent incorrectly resolved 'the next one' to 'Sunday the first of June', which is factually incorrect given the current date context.