Customer declined to continue due to language barrier when contacted about real estate properties.
No material agent failures detected.
Recording
Transcript
12 turnsHello?
Hello... Good morning... My name is SHEARON... calling from Edifice Properties... We are one of the leading companies in for Real Estate Developer... Would you like to know more?
Well, it's not clear. I don't... I've not understood what you are saying.
I'm sorry... I didn't quite catch that... could you repeat that for me please?
It's not very clear for me what you have been saying. It's not very clear.
I'm sorry... I didn't quite catch that... could you repeat that for me please?
And I'm not so good at English. Can you use any other language like in Uganda?
I'm sorry... I'm not able to assist in Luganda... but don't worry... someone from our team will reach out to you... thank you for your time...
{"answers": {"to": "Ping3248", "from": "256701081604", "call_date": "2026-06-12", "call_time": "10:38", "call_direction": "outbound", "client_name": null, "is_lead": false, "language_used": "English", "lead_score": 1, "call_status": "not_interested", "interest": "cold", "customer_intent": "not_interested", "call_summary": "Customer responded to cold outreach call but indicated they could not understand English and requested communication in Luganda, which is not supported. Customer was not interested in continuing the conversation due to language barrier.", "objections_raised": ["language barrier - cannot understand English"], "unanswered_questions": null, "q1": null, "a1": null, "q2": null, "a2": null, "q3": null, "a3": null, "q4": null, "a4": null, "q5": null, "a5": null, "q6": null, "a6": null, "q7": null, "a7": null, "q8": null, "a8": null, "q9": null, "a9": null, "q10": null, "a10": null, "callback_date": null, "callback_time": null, "appt_date": null, "appt_time": null}}
{"message":"Webhook received"}
[11] Tool: {"reason": "Language barrier - customer requested Luganda which is not supported"}
OK