Customer received cold outreach call and immediately requested WhatsApp details before ending the conversation.
No material agent failures detected.
Recording
Transcript
8 turnsOkay.
Hello... Good afternoon... My name is SHEARON... calling from Edifice Properties... We are one of the leading companies in Uganda for Real Estate Developer... Would you like to know more?
Yeah, you can send me a WhatsApp. Bye for now.
No problem at all... thank you so much for your time today... I will send you the details of this on WhatsApp so you have it for reference... And if you are ever interested in the future... you are welcome to call us back on this same number... Have a wonderful and blessed day...
{"answers": {"to": "Ping3421", "from": "256701496655", "call_date": "2026-06-12", "call_time": "16:12", "call_direction": "outbound", "client_name": null, "is_lead": false, "language_used": "English", "lead_score": 1, "call_status": "not_interested", "interest": "cold", "customer_intent": "not_interested", "call_summary": "Customer received cold outreach call from Edifice Properties and immediately requested WhatsApp details before ending the call. They showed no interest in engaging further and asked to be sent information via WhatsApp instead.", "objections_raised": ["wants WhatsApp details only", "not interested in speaking"], "unanswered_questions": null, "q1": null, "a1": null, "q2": null, "a2": null, "q3": null, "a3": null, "q4": null, "a4": null, "q5": null, "a5": null, "q6": null, "a6": null, "q7": null, "a7": null, "q8": null, "a8": null, "q9": null, "a9": null, "q10": null, "a10": null, "callback_date": null, "callback_time": null, "appt_date": null, "appt_time": null}}
{"message":"Webhook received"}
[7] Tool: {"reason": "Customer requested WhatsApp details and ended call - not interested"}
OK